Service Coordinator

Axon Moore; Middleton; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Axon Moore is seeking a Service Coordinator in Middleton (M24). The role is hybrid, offering a salary of £30,000–£32,000 and two opening types: permanent and a 6‑month fixed-term contract.

You will coordinate service engineers, manage customer enquiries and keep jobs organised, ensuring quotations, orders, contracts and invoices are produced efficiently. Ideal candidates are organised, proactive, enjoy working with people and can manage a busy workload.

Qualifications

• Experience in service coordination, scheduling, or administration.
• Strong organisational skills and ability to prioritise tasks.
• Excellent communication and customer service skills.
• Proactive and able to handle a busy workload.
• Experience in engineering or technical environments is useful but not required.

Responsibilities

• Coordinate and schedule service engineers.
• Handle customer enquiries promptly and professionally.
• Raise quotations, sales orders, service contracts and invoices.
• Coordinate equipment, parts and deliveries for engineers.
• Liaise with customers, suppliers, subcontractors and internal teams.
• Maintain accurate records and update the service management system.
• Support the wider team with day-to-day administration and workload management.

Skills

Service coordination

Scheduling

Administration

Microsoft Office

Communication

Customer service

Teamwork

Job description

Service Coordinator

Middleton, M24 | £30,000–£32,000 | Hybrid Working

I'm currently recruiting for a Service Coordinator to join a friendly, close-knit business based in Middleton. The business prides itself on its people-focused culture and is looking for someone who can help keep its service team running smoothly.

There are two opportunities available: one permanent position and one 6-month fixed-term contract.

The Role

You'll play an important role in coordinating service engineers, managing customer enquiries and ensuring jobs are organised efficiently.

Your responsibilities will include:

• Coordinating and scheduling for service engineers.
• Managing customer enquiries and ensuring queries are dealt with promptly and professionally.
• Raising quotations, sales orders, service contracts and invoices.
• Coordinating equipment, parts and deliveries to ensure engineers have everything they need.
• Liaising with customers, suppliers, subcontractors and internal teams.
• Maintaining accurate records and updating the service management system.
• Supporting the wider team with day-to-day administration and helping manage workloads.

About You

We're looking for someone who is organised, proactive and confident managing a busy workload. You'll enjoy working with people, communicating with customers and keeping things running smoothly behind the scenes.

Ideally, you'll have:

• Experience in service coordination, scheduling, administration or a similar role.
• Strong organisational skills and the ability to prioritise competing tasks.
• Good Microsoft Office skills.
• Excellent communication and customer service skills.
• A positive, flexible approach and the ability to work well as part of a team.
• Experience within an engineering or technical environment would be beneficial, but isn't essential.

What's on Offer?

• Salary of £30,000–£32,000.
• Hybrid working, typically 2–3 days in the office, with flexibility.
• A welcoming, supportive and people-focused working environment.
• The opportunity to make a genuine difference within a busy service team.
• Both positions are available for an ASAP start. The permanent role offers a long-term opportunity, while the 6-month FTC will provide additional support to help the team manage its current workload.

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