Service Coordinator – London - £35,000

RGB; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Free Parking Onsite

Private Healthcare

Enhanced Pension Scheme

23 days annual leave

Job summary

RGB in Central London is seeking a permanent Service Coordinator to support the service department. The role is office-based, with hours 8am to 5pm, and a salary of £30,000-£35,000 DOE.

You will schedule service technicians, manage work orders, maintain records, and liaise with clients to update on job status and scheduling. The ideal candidate will be highly organized with strong communication skills and proficiency in service management software.

Qualifications

• Experience in a similar role.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.
• Proficient in office software and internal management systems.
• Professional and courteous with clients, contractors and colleagues.
• Able to work under pressure and meet deadlines.

Responsibilities

• Coordinate and schedule service technicians for field assignments.
• Create, track, and close work orders in the service management system.
• Maintain accurate records of service activities, labour hours, and materials used.
• Communicate with clients about job status, scheduling and concerns.
• Coordinate with engineering and operations teams to support field work.
• Organise materials, equipment and logistics for service tasks.
• Maintain accurate records, reports and compliance documentation.

Skills

Organisational skills

Communication skills

Multi-tasking

Attention to detail

Client liaison

Tools

MS Office

Service management software

Job description

This permanent Service Coordinator - London - £35,000 position with RGB sits within a well-established engineering firm in Central London, supporting the service department. The role is office based, working 8am to 5pm, with a salary of £30,000 to £35,000 depending on experience, plus free onsite parking, private healthcare, an enhanced pension scheme and 23 days' annual leave with bank holidays and a birthday off. Duties include scheduling service technicians for field assignments, creating, tracking and closing work orders in the service management system, maintaining accurate records of activities, labour hours and materials, and communicating with clients about job status and scheduling. Candidates should demonstrate strong organisational and communication skills, attention to detail and confidence with service management software.

Service Coordinator - London - £35,000 RGB Network are currently representing a well-established engineering firm based in London, who are looking for an additional service coordinator to join their team to support their service department.

Salary Package

• £30,000 - £35,000 DOE
• Office based position
• Working hours 8am - 5pm
• Free Parking Onsite
• Private Healthcare
• Enhanced Pension Scheme
• 23 and 8 Days Bank Annual Leave (+ Birthday off)

Duties

• Coordinate and schedule service technicians for field assignments.
• Create, track, and close work orders in the company's service management system.
• Maintain accurate records of service activities, labour hours, and materials used.
• Communicate with clients about job status, scheduling, and concerns.
• Coordinate with engineering and operations teams to support field work.
• Organise materials, equipment, and logistics for service tasks.
• Maintain accurate records, reports, and compliance-related documentation.

Requirements

• Experience working in a similar role.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.
• Proficient in office software and internal management systems.
• Professional, courteous manner when dealing with clients, contractors, and colleagues.
• Able to work under pressure and meet deadlines.