Service Coordinator- Hospital at home

The Methodist Church in Britain; Macclesfield; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pay uplift for Saturdays (15%)

Pay uplift for Sundays and bank hols (

Flexible rostering

Job summary

Greater Peterborough Network is seeking a coordinator for its hospital-at-home service. The role centers on handling inbound referrals, answering patient and family queries, and coordinating follow-ups and discharges with hospital teams and GP practices.

The service operates 8am–8pm, seven days a week on a rota basis. GCSE English and Maths or equivalent are required, with strong IT and communication skills to support robust patient records and effective teamwork.

Qualifications

• GCSE English and Maths or equivalent.
• Proficient in MS Office including Excel, Word and Teams.
• Strong written and verbal communication.
• Ability to plan and organise own workload.
• Excellent interpersonal and collaborative skills.

Responsibilities

• Handle inbound referrals and act on them promptly.
• Respond to queries from patients and family members.
• Coordinate follow-ups and discharges with clinical teams.
• Update patient records with care plans during MDT meetings.
• Liaise with hospital teams and GP practices about patient care.
• Report incidents, complaints and escalations to the Service Manager.

Skills

Communication skills

Organisational skills

Interpersonal skills

Task prioritisation

Team collaboration

Education

GCSE English and Maths

Tools

Microsoft Office

Excel

Word

Teams

Job description

A coordinator post in the hospital at home service run by Greater Peterborough Network, a primary care organisation supporting patients across the area. The job centres on handling inbound referrals, answering patient and family queries, and coordinating follow-ups and discharges with hospital teams and GP practices. The service runs 8am to 8pm, seven days a week, with one weekend in two on rota. GCSE English and Maths, or equivalent, is required.

What the job involves

• Deliver high-quality, safe and effective patient care as part of a collaborative team
• Manage and action inbound referrals appropriately
• Respond to queries from patients and family members
• Update patient records with care plans during MDT meetings
• Coordinate follow-ups with the clinical team
• Liaise with hospital teams and GP practices about patient care
• Process discharges once patient care has ended and care-related tasks are complete
• Report incidents, complaints and escalations to the Service Manager
• Promote a positive working culture and encourage staff involvement in developing the service
• Undertake other duties in line with statutory, legislative and NHS policy within the scope of the role

What’s required

Qualifications

• GCSE English and Maths, or equivalent

Experience

• At least 1 year of experience (area not stated)
• Coordinating and liaising with multiple stakeholders
• Administrative skills and robust record keeping

Skills & knowledge

• Good working knowledge of Microsoft Office, including Excel, Word and Teams
• General IT set-up and systems
• Excellent written and verbal communication
• Planning and organising own workload without direct supervision
• Strong interpersonal skills with people from varied backgrounds and seniority levels
• Prioritising competing tasks to agreed timescales

Other

• Resolving issues over the phone in a professional and courteous manner
• Innovative, objective and logical problem-solvingPositive, professional, approachable and respectful attitude
• Good decision-making with excellent attention to detail
• Reliability and flexibility
• Recognising personal limitations and referring to colleagues when necessary

Nice to have

• Experience of working in health and social care, or similar public sector roles
• NHS-specific IT system experience, such as SystmOne
• Understanding of NHS community services
• Experience handling difficult conversations and complaints

What’s offered

• Opportunity to grow personally and professionally
• Pay uplift of 15% for Saturdays and 25% for Sundays and bank holidays