Care Coordinator ARC Primary Care Network

The Methodist Church in Britain; High Wycombe; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

NHS Pension

25 days annual leave + bank holidays,

Employee Assistance Programme 24/7

Training and development

Job summary

Arc Bucks Primary Care Network seeks a Care Coordinator to help patients move between services, arrange referrals, and support care plans alongside GPs and other professionals. The role blends patient contact with PCN administration and requires Enhanced DBS checks before appointment.

You will coordinate appointments, support shared decision-making, and maintain records across member practices. Experience in care coordination or healthcare admin is desirable, with strong IT skills and a

Qualifications

• Educated to GCSE standard.
• Experience in a care coordination, healthcare, social care, administrative or similar patient-focused role.
• Excellent communication and IT skills with a patient-centred approach.
• Understanding of confidentiality and professional boundaries.

Responsibilities

• Use population health data to identify patients who would benefit from personalised care.
• Coordinate care across health and care services with link workers and coaches.
• Arrange and manage patient appointments and referrals.
• Support patients to prepare for shared decision-making and build personalised care plans.
• Maintain communication with care homes and other services on patient progress.
• Carry out community, home and care home visits where appropriate.
• Support co-ordination of multidisciplinary meetings, including diaries, arrangements and reports.
• Provide administrative support to senior PCN clinicians and PCN teams, including clinic scheduling.
• Monitor and report progress against PCN targets and service requirements.
• Keep accurate records of patient contacts, actions, referrals, caseloads and PCN activity.
• Provide holiday and sickness cover across PCN bases and member practices.

Skills

Communication skills

Interpersonal skills

Organisational skills

IT literacy

Confidentiality

Education

GCSE standard

Tools

EMIS GP system

Job description

This Care Coordinator post sits within Arc Bucks Primary Care Network, a group of four GP practices in South Buckinghamshire, and is employed through the FedBucks federation. The work centres on helping patients move between services, appointments and professionals, and arranging referrals and care plans alongside GPs, pharmacists and social prescribing link workers. It combines patient contact with PCN administration, including multidisciplinary meeting support and cover across member practices. Enhanced DBS checks are required before appointment.

What the job involves

• Use population health data to identify patients who would benefit from personalised care
• Act as a key contact and advocate for patients, families, carers and services
• Co-ordinate and navigate care across health and care services with link workers and coaches
• Arrange and manage patient appointments, and make or facilitate referrals
• Support patients to prepare for shared decision-making and build personalised care plans
• Maintain communication with care homes and other services on patient progress
• Carry out community, home and care home visits where appropriate
• Support co-ordination of multidisciplinary meetings, including diaries, arrangements and reports
• Provide administrative support to senior PCN clinicians, Health & Wellbeing Coaches and PCN teams, including clinic scheduling
• Monitor and report progress against PCN targets and service requirements
• Keep accurate records of patient contacts, actions, referrals, caseloads and PCN activity
• Provide holiday and sickness cover across PCN bases and member practices

What’s required

Qualifications

• Educated to GCSE standard

Experience

• Experience in a care co-ordination, healthcare, social care, administrative or similar patient-focused role

Skills & knowledge

• Excellent communication and interpersonal skills with a compassionate, person-centred approach
• Strong organisational skills, managing competing priorities and following actions through
• Confidence working with patients, carers and professionals across teams and organisations
• Ability to work independently and contribute to a multidisciplinary team
• Good IT and digital skills to maintain accurate records
• Understanding of confidentiality and professional and role boundaries

Checks & eligibility

• Enhanced DBS check before appointment

Nice to have

• Experience in primary care, community healthcare or the voluntary sector
• Experience using the EMIS GP clinical system
• Understanding of personalised care, care navigation and health inequalities
• Knowledge of local health, social care, voluntary and community services
• Experience supporting multidisciplinary meetings, clinics or service delivery across teams

What’s offered

• NHS Pension
• 25 days annual leave plus bank holidays, pro rata
• Employee Assistance Programme with 24/7 confidential support
• Training and development to support career progression