Care Coordinator

The Methodist Church in Britain; West Wick; In loco; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Career development opportunities

Descrizione del lavoro

Cornerstone Practice and Healthcare is seeking a proactive Care Coordinator to work across four surgeries, supporting the LES portfolio, MDT activity and End of Life Care coordination. The role involves data verification, contract compliance and handling patient queries, with a focus on accurate coding and timely claims processing.

Applicants should have NHS/admin experience, strong communication skills and familiarity with EMIS Web or similar systems.

Competenze

• 5 GCSEs at grade C/4 or above including Maths and English Language, or equivalent experience.
• NVQ level 3 or above in business administration, health and social care or a related field, or equivalent knowledge.
• Understanding of data protection legislation and patient confidentiality.

Mansioni

• Keep up to date with contract requirements and align administrative processes with LES specifications, including the LTC LES.
• Submit claims accurately and within required timeframes.
• Run data verification checks and correct coding to secure payment and quality.
• Use population health tools and EMIS searches to identify and batch-code patient cohorts.
• Coordinate delivery of Holistic Health Assessments and LES activity against targets, flagging shortfalls to the Quality Manager.
• Organise Multidisciplinary Team meetings, including scheduling, agendas, recorded actions and follow-up.
• Act as the administrative link for End of Life Care coordination and wider healthcare partners.
• Support housebound patient nursing visits and clinic bookings.
• Prepare monthly nursing clinics, identify provision gaps and arrange approved additional cover.
• Monitor and report performance against targets.
• Record and address patient feedback and complaints, and handle patient and carer queries by phone and in person.
• Support colleagues in using correct resources and identify training needs.

Conoscenze

Communication skills

Organisational skills

Attention to detail

Time management

Literacy and numeracy

Formazione

GCSEs including Maths and English

NVQ Level 3 or above in related field

Strumenti

EMIS Web

Microsoft Office

Descrizione del lavoro

Cornerstone Practice and Healthcare, a multi-site GP practice, is recruiting a Care Coordinator who works across all four of its surgeries and reports to the Quality Manager. The post runs the practice's Local Enhanced Services portfolio, coordinates Multidisciplinary Team and End of Life Care work, and checks that contract targets are met. Patient data is used to find people who need support, and the role also covers claims, performance reporting and patient queries. Fit depends on experience of a busy office, accurate data verification and familiarity with an NHS clinical system such as EMIS Web.

What the job involves

• Keep up to date with contract requirements and align administrative processes with LES specifications, including the LTC LES
• Submit claims accurately and within required timeframes
• Run data verification checks and correct coding to secure payment and quality
• Use population health tools and EMIS searches to identify and batch-code patient cohorts
• Coordinate delivery of Holistic Health Assessments and LES activity against targets, flagging shortfalls to the Quality Manager
• Organise Multidisciplinary Team meetings, including scheduling, agendas, recorded actions and follow-up
• Act as the administrative link for End of Life Care coordination and wider healthcare partners
• Support housebound patient nursing visits and clinic bookings
• Prepare monthly nursing clinics, identify provision gaps and arrange approved additional cover
• Monitor and report performance against targets
• Record and address patient feedback and complaints, and handle patient and carer queries by phone and in person
• Support colleagues in using correct resources and identify training needs

Qualifications

• 5 GCSEs at grade C/4 or above including Maths and English Language, or equivalent experience
• NVQ level 3 or above in business administration, health and social care or a related field, or equivalent knowledge
• Understanding of data protection legislation and patient confidentiality

Experience

• Working in a busy office or administrative environment with a varied workload under pressure
• Data entry and data verification with high accuracy
• Handling sensitive or confidential information
• Face-to-face and telephone contact with members of the public

Skills & knowledge

• Strong written and verbal communication and organisational skills
• Excellent attention to detail and methodical working
• Time management to plan and meet tight deadlines
• Demonstrable literacy and numeracy
• Competency in Microsoft Office and clinical systems and databases
• Calm, empathetic and professional with upset patients

Checks & eligibility

• Right to work in the UK
• Full UK driving licence and access to a vehicle for travel between sites
• Willingness to undergo a standard DBS check

Nice to have

• Previous administrative experience in healthcare or primary care
• Experience of EMIS Web or another NHS clinical system
• Experience of call and recall or long-term condition management administration
• Experience of appointment scheduling or clinic coordination
• Experience of claim submissions, clinical coding or inputting medical data
• Experience of working with LES or similar NHS contracts, monitoring activity against targets
• Knowledge of primary care services, enhanced services, QOF and long-term condition management
• Experience of population health or risk stratification tools such as Aristotle

What’s offered

• Full induction and ongoing training
• Health benefits
• Opportunities to develop your career within the practice