PCH Care Co-ordinator

The Methodist Church in Britain; Great Yarmouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS terms and conditions

Employee benefits: option to become a,

staff shareholder in the social-enterp

Job summary

East Coast Community Healthcare CIC is seeking a Care Co-ordinator to support the Primary Care Home team in Gorleston. The role focuses on coordinating and triaging planned and urgent community care, taking referrals, and arranging visits under supervision of a senior clinician.

28–30 hours per week across a seven-day service (07:00–20:00). Strong computer skills and experience in health or social care are essential for success.

Qualifications

• NVQ level 3 in health and social care or equivalent evidence of experience.
• Experience in a health or social care environment.
• Experience in an administrative role.
• Experience of using computerised data systems.

Responsibilities

• Coordinate and triage planned and reactive community care within the Primary Care Home, including urgent responses.
• Add to patient care plans under the direction of the senior clinician.
• Manage referrals and visits so they are handled in a timely way.
• Hold the PCH triage phone and take calls from patients, relatives and referrers.
• Gather complex, sensitive information and record it accurately on SystmOne.
• Identify when a referral to a clinician is needed, following standard operating procedures.
• Liaise with social care colleagues, professional colleagues and external partners.
• Make deferred visit calls and inform patients of visit changes, under supervision.
• Monitor the monthly planner and caseloads so visits are allocated and missed patients are identified.
• Carry out lone-worker checks and data quality checks on waiting lists.
• Follow up actions arising from calls, emails, correspondence and referrals.
• Signpost callers to other appropriate services.

Skills

Communication skills

Telephone manner

Microsoft Office

IT skills

Education

NVQ level 3 in health and social care

Tools

SystmOne

Job description

This Care Co-ordinator post sits within the Primary Care Home team at Gorleston, run by East Coast Community Healthcare CIC, which delivers NHS community care. The work centres on co-ordinating and triaging planned and urgent community care, taking referrals and arranging visits under a senior triaging clinician. The post is 30 hours a week in a service open seven days, 07:00 to 20:00, and includes handling the triage phone and supporting lone-worker checks. Health or social care experience and strong computer skills are essential.

What the job involves

• Co-ordinate and triage planned and reactive community care within the Primary Care Home, including urgent responses
• Add to patient care plans under the direction of the senior clinician
• Manage referrals and visits so they are handled in a timely way
• Hold the PCH triage phone and take calls from patients, relatives and referrers
• Gather complex, sensitive information and record it accurately on SystmOne
• Identify when a referral to a clinician is needed, following standard operating procedures
• Liaise with social care colleagues, professional colleagues and external partners
• Make deferred visit calls and inform patients of visit changes, under supervision
• Monitor the monthly planner and caseloads so visits are allocated and missed patients are identified
• Carry out lone-worker checks and data quality checks on waiting lists
• Follow up actions arising from calls, emails, correspondence and referrals
• Signpost callers to other appropriate services

What’s required

Qualifications

• NVQ level 3 in health and social care, or equivalent evidence of experience

Experience

• Experience in a health or social care environment
• Experience of working in a customer service environment
• Experience within an administrative role
• Experience of using computerised data systems

Skills & knowledge

• Understanding of health and social issues that affect wellbeing
• Knowledge of local health, social, voluntary and private sector services
• Good communication skills and calm under pressure
• Excellent telephone manner
• Microsoft Office (Word, Outlook, Excel, PowerPoint) and good IT skills
• Attention to detail and accurate documentation

Other

• Ability to work as part of a team, with reliable time management
• Commitment to person-centred, non-discriminatory care and confidentiality
• Flexibility to work all shift patterns to meet service needs
• Willingness to work across sites and travel across the community
• Commitment to the organisation's values and signature behaviours

Nice to have

• Experience of SystmOne
• Community experience
• Call handling experience
• Awareness of intermediate care services and the NSF for older people
• Knowledge of common long-term patient conditions

What’s offered

• NHS terms and conditions
• Employee benefitsOption to become a staff shareholder in the social enterprise and have a say in how it is run