Service Administrator

The Methodist Church in Britain; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Methodist Church in Britain is seeking a Service Administrator to support three health and wellbeing services within Sutton Primary Care Networks. You will log and triage referrals, make introduction calls, schedule initial consultations and send appointment reminders.

You will also help manage appointment books, waiting lists and staff travel-related admin. Experience with Excel and diverse environments is valued, along with strong communication and organisational skills to support audits,

Qualifications

• Good knowledge and use of Microsoft Excel and file-based systems.
• Knowledge of equal opportunities, diversity and inclusion policies.

Responsibilities

• Log and triage referrals and return inappropriate ones to referrers.
• Carry out introduction calls to referred patients to set out expectations.
• Book initial consultations with the appropriate service team member.
• Send appointment reminder texts and manage bookings.
• Manage appointment books, active patient caseloads and waiting lists.
• Support service reporting for GP practices with service leads and HW Manager
• Carry out other agreed admin tasks and support audits and meetings.

Skills

Excel

Communication

Organisational skills

Approachable

Tools

EMIS

Job description

This Service Administrator post sits within Sutton Primary Care Networks and supports three health and wellbeing services: the Mental Health Practitioner Service, the Health & Wellbeing Coach Service and the Social Prescribing Service. The work centres on logging and triaging incoming referrals, booking initial consultations and sending appointment reminders. The role also covers day-to-day management of appointment books and waiting lists, with office support for staff who travel between many sites and practices.

What the job involves

• Log and triage all referrals, returning inappropriate ones to referrers
• Carry out introduction calls to referred patients to set out expectations
• Book initial consultations with the appropriate service team member
• Send appointment reminder texts
• Manage appointment books, active patient caseloads and waiting lists
• Oversee DNAs and work to improve rates for each service
• Manage complaints and learning events, especially around patient bookings
• Handle last-minute staff sickness cancellations and communicate changes
• Provide office admin support for travelling team members, including letter printing and posting
• Support service reporting for GP practices, with the service leads and H&W Manager
• Support audits, all-staff meetings and community events, upload compliments to Teamnet and manage the H&W Teamnet page, if capacity allows
• Carry out other agreed admin tasks, such as meeting notes, and reasonable duties set by the service leads or manager

What’s required

Qualifications

• Good knowledge and use of Microsoft Excel and file-based systems
• Knowledge of equal opportunities, diversity and inclusion policies

Experience

• Experience learning new systems
• Experience working with a wide range of people from different backgrounds
• Experience working in multidisciplinary teams

Skills & knowledge

• Excellent written and oral communication skills
• Good organisational skills
• Approachable

Nice to have

• Experience working in the health, community or voluntary sector
• Good knowledge of EMIS