Care Coordinator

The Methodist Church in Britain; City Of London; On-site; GBP 24,000 - 31,000; Full time

Job summary

The Methodist Church in Britain is seeking a Care Coordinator to join the Croxted Primary Care Network team at Brockwell Park Surgery. You will manage a caseload of patients with long-term conditions, coordinate multidisciplinary appointments and support patients to access joined-up care, with care plans kept timely and patient-centered.

Applicants should have at least a year's general practice experience, GCSE Maths and English, and be comfortable working with a range of healthcare

Qualifications

• GCSE maths and English at grade C or above, or equivalent.
• At least one year working with clinicians or healthcare professionals in a general practice setting.
• Experience in multidisciplinary settings with negotiation and collaboration.
• Ability to collate, analyse and present data.

Responsibilities

• Manage a caseload of patients identified by clinicians for additional support to access healthcare.
• Run and maintain patient searches and lists; contact patients to meet targets.
• Coordinate and schedule multidisciplinary appointments for patients with complex needs.
• Respond to queries; manage appointments; build relationships with carers and progress care journeys.
• Provide clear written or verbal information to help patients make informed choices.
• Maintain accurate patient information in the EHR system.
• Provide administrative support to clinicians; update care plans and manage correspondence.
• Support health promotion activities and vaccination campaigns.
• Promote patient engagement and supported self-management in line with NHS Long Term Plan.
• Work with primary and community care staff to provide integrated services across the PCN.
• Travel to other GP practices and patient homes when needed.
• Cover for reception and admin colleagues as required.

Skills

Verbal communication

Non-verbal communication

Interpersonal skills

Data analysis

Attention to detail

IT skills

Education

GCSE Maths & English

Diploma Level 2 Health & Social Care

Tools

EMIS Web

Job description

A Care Coordinator post based at Brockwell Park Surgery, sitting within the Croxted Primary Care Network. The role supports patients with long-term conditions to receive joined-up care, coordinating services and keeping care plans timely and patient-centred. Clinician-identified caseloads, multidisciplinary scheduling and some travel to other practices and patients' homes set it apart; home working is not available. Fit depends on at least a year's general practice experience and GCSE maths and English.

What the job involves

• Manage a caseload of patients that clinicians have identified as likely to benefit from additional support to access healthcare
• Run and maintain patient searches and lists, and contact patients to meet clinical and quality indicator targets for a defined cohort
• Coordinate and schedule multidisciplinary appointments for patients with complex needs, such as mental health or learning disability
• Help patients manage their needs by responding to queries, managing appointments, building relationships with carers and progressing their care journey
• Give patients clear written or verbal information to help them make informed choices about their care
• Maintain accurate patient information in the electronic health records system
• Provide administrative support to clinicians, including updating care plans, maintaining records and managing correspondence
• Support and coordinate health promotion activities and vaccination campaigns
• Promote patient engagement and supported self-management, in line with the NHS Long Term Plan's personalised care commitment
• Work with primary and community care staff and other healthcare organisations to provide integrated services across the PCN
• Travel to other GP practices and patient homes where needed
• Cover for reception and admin colleagues as required

Qualifications

• GCSE maths and English at grade C or above, or equivalent

Experience

• At least one year working with clinicians or healthcare professionals in a general practice setting
• Working in a multidisciplinary setting where influence and negotiation are required
• Dealing with the public and patients
• Collating, analysing and presenting data
• Communicating with and developing relationships with a wide variety of stakeholders
• Evidence of continued professional development

Skills & knowledge

• Excellent verbal and non-verbal communication with patients and professional colleagues
• Interpersonal skills and building relationships to gain the cooperation of patients, senior and peer colleagues
• Calm, caring and professional manner, treating people with dignity and respect
• Assessing problems, analysing complex information and applying experience to resolve them
• Accuracy and attention to detail, strong time keeping and coordinating multiple activities
• Good IT skills, including MS Office and clinical and patient systems

Other

• Commitment to reducing health inequalities and reaching people from all communities
• Adaptable and self-motivated, working flexibly in a team or alone, with a positive, can-do attitude
• Motivation to help people with care and empathy, and a desire to learn and improve

Nice to have

• Experience of undertaking health or social care assessments
• Demonstrated successful outcomes delivery within determined timeframes
• Diploma Level 2 in Health and Social Care or equivalent
• Knowledge of medical terminology
• Knowledge of the EMIS Web clinical system
• Understanding of local health services
• Ability to identify and raise risk management issues according to policy and protocol