Service Coordinator - Breakdown & Service Ops (Fixed-Term)

KDM Hire Ltd.; Cookstown; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

KDM Hire Ltd. invites applications for a Service Coordinator to join our Head Office in Cookstown on a fixed-term contract.

You will provide breakdown support to customers, process bookings for plant service, inspections and repairs, and contribute to our high standard of customer service. Key duties include expediting the service team, prioritising tasks, and generating service reports while ensuring all procedures and documentation are completed.

Qualifications

• Strong IT and administrative skills with knowledge of CRM and ERP systems.
• Resilience, dependability and passion for providing a great service.
• Energy and drive to get things done, taking ownership of your role.
• Strong communication and interpersonal skills.
• Minimum 2 years’ recent administrative experience in a similar industry.

Responsibilities

• Provide breakdown support to customers, expedite service team response and communicate progress.
• Prioritise in-house repair tasks and advise sales on availability.
• Run routine service and repair reports.
• Ensure service procedures are followed and documentation filed accurately.
• Adhere to KDM Hire Damage Procedure and liaise with customers as required.

Skills

IT skills

Administrative skills

CRM systems

Interpersonal skills

Tools

CRM software

ERP systems

Job description

KDM Hire Ltd. invites applications for a Service Coordinator to join our Head Office in Cookstown on a fixed-term contract.

You will provide breakdown support to customers, process bookings for plant service, inspections and repairs, and contribute to our high standard of customer service. Key duties include expediting the service team, prioritising tasks, and generating service reports while ensuring all procedures and documentation are completed.