Service Coordinator

PSR Solutions; Shirley; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Salary up to £30,000 DOE

Hours 07:30–16:30 (1h unpaid lunch)

Solihull base

Company pension

Résumé du poste

PSR Solutions is recruiting a Service Coordinator for a permanent role based at their Head Office in Solihull. You will manage plant and equipment maintenance, coordinate workloads, and liaise with suppliers to ensure timely servicing and parts availability.

The role requires administration/coordination experience, knowledge of plant or fleet environments, and IT literacy, with a typical 7:30am–4:30pm schedule and a salary up to £30,000 DOE.

Qualifications

• Experience in an administration, coordination or operational role.
• Knowledge of plant, fleet, engineering or maintenance environments is beneficial.
• IT literate and proficient with standard software tools.

Responsabilités

• Receive, record and coordinate plant, vehicle and equipment breakdowns and maintenance requests.
• Assist with forward planning of workloads and ensure parts, stock and equipment are available.
• Monitor repairs and provide updates to stakeholders to minimise downtime.
• Liaise with suppliers and service providers for repairs and parts supply.
• Assist with quotations, purchase orders and invoicing, and cost queries.

Connaissances

Administration experience

Coordination experience

IT literacy

Description du poste

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Service Coordinator to Join their team on a permanent basis. This role with be based in their Head Office and will involve working within Residential groundworks Sector.

Service Coordinator Roles and Responsibilities

• Receive, record and coordinate plant, vehicle and equipment breakdowns, repairs, servicing and maintenance requests, prioritising work according to operational and Health & Safety requirements.
• Assist with forward planning and coordination of fitter and fabricator workloads, balancing planned maintenance with urgent and ad-hoc requirements and ensuring required parts, stock and equipment are available.
• Monitor outstanding repairs and maintenance activities, following up actions and providing updates to relevant stakeholders to minimise equipment downtime.
• Liaise with suppliers, manufacturers and service providers to arrange repairs, servicing, inspections and the supply of parts and materials.
• Assist with warranty and goodwill claims and ensure available cover is appropriately utilised.
• Assist with obtaining and processing quotations, purchase orders and invoices, escalating cost queries where appropriate and supporting value-for-money decisions.
• Coordinate servicing, inspections, testing, calibration and certification requirements, including excavators, lifting equipment, survey and GPS equipment, ensuring inspections are completed within required timescales.
• Maintain accurate and up-to-date asset registers, maintenance histories, job sheets and inspection and certification records.
• Ensure relevant statutory inspections and servicing documentation is accurately recorded and readily available when required, including inspections of lifting equipment and accessories.
• Support the provision of plant and equipment to site operations, checking company-owned availability before external hire is arranged.
• Identify recurring issues, delays and opportunities for improvement and raise these with the Service Controller or relevant manager.
• Ensure departmental procedures, systems and processes are followed consistently and contribute to the effective operation of the Plant Department.

Service Coordinator Requirements

• Understanding of plant, machinery, maintenance and repair processes.
• Awareness of statutory inspection, testing and certification requirements for plant and lifting equipment.
• Knowledge of plant hire, service or aftersales environments.
• Experience in an administration, coordination or operational role.
• Experience working within a plant, fleet, engineering, maintenance or plant hire environment.
• Experience in a service, engineering or parts environment would also be good
• IT Literate

Service Coordinator Benefits

• Salary - Up to 30,000 DOE
• Hours - 07:30am-4:30pm (1 hour lunch break which is unpaid)
• Based in Solihull
• 23 days holiday excluding bank holiday
• Company pension scheme
• Long service payments
• Employee Assistance Programme