Coordinator

Dynamite-Recruitment-Solutions; Havant; On-site; GBP 17,000 - 28,000; Full time

Job summary

Dynamite-Recruitment-Solutions, based in Havant, is seeking a Coordinator to be the main point of contact for a portfolio of customers. You will coordinate service visits, support engineers, prepare quotations and ensure a smooth customer journey from enquiry through to completion.

The role requires experience in customer service or administration, strong communication and organisational skills, and a proactive, team-oriented approach. Monday to Friday, 9am-6pm, local office in Havant.

Qualifications

• Previous experience in a customer service, service coordination or administration role.
• Experience in account management or managing relationships with clients.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident building relationships with customers, suppliers and colleagues.
• Good attention to detail and a proactive approach to problem-solving.
• Comfortable using Microsoft Office and CRM systems.
• A positive, team-focused attitude with a willingness to learn.

Responsibilities

• Manage a portfolio of customers, building strong and lasting relationships.
• Act as the first point of contact for service enquiries via phone and email.
• Coordinate engineer schedules and book service and remedial works.
• Prepare accurate quotations for service contracts, renewals and additional works.
• Identify opportunities to promote additional products and services where appropriate.
• Process purchase orders and order parts from suppliers.
• Maintain accurate customer and contract information within the CRM system.
• Produce daily and weekly reports to support the service team.
• Provide administrative support, including preparing service documentation and customer paperwork.
• Work closely with internal departments to ensure an excellent customer experience.

Skills

Customer service

Account management

Communication skills

Organisation

Relationship building

Attention to detail

Problem-solving

Team player

Tools

MS Office

CRM systems

Job description

Coordinator

Salary: Up to £28,000 dependant on experience

Location: Havant, Hampshire

Hours: Monday to Friday, between 9am and 6pm

This is a varied role where you'll become the main point of contact for a portfolio of customers, coordinating service visits, supporting engineers, preparing quotations, and ensuring a smooth customer journey from enquiry through to completion.

Key Responsibilities

• Manage a portfolio of customers, building strong and lasting relationships.
• Act as the first point of contact for service enquiries via phone and email.
• Coordinate engineer schedules and book service and remedial works.
• Prepare accurate quotations for service contracts, renewals and additional works.
• Identify opportunities to promote additional products and services where appropriate.
• Process purchase orders and order parts from suppliers.
• Maintain accurate customer and contract information within the CRM system.
• Produce daily and weekly reports to support the service team.
• Provide administrative support, including preparing service documentation and customer paperwork.
• Work closely with internal departments to ensure an excellent customer experience.

What We're Looking For

• Previous experience in a customer service, service coordination or administration role.
• have experience in account management or managing relationships with clients.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident building relationships with customers, suppliers and colleagues.
• Good attention to detail and a proactive approach to problem-solving.
• Comfortable using Microsoft Office and CRM systems.
• A positive, team-focused attitude with a willingness to learn.

If you enjoy working in a fast-paced environment, have excellent organisational skills, and pride yourself on delivering outstanding customer service, we'd love to hear from you.