Office Admin/Service Co-ordinator

Mpeople Recruitment Yorkshire; Halifax; On-site; GBP 18,000 - 21,000; Full time

Job summary

Mpeople Recruitment Yorkshire is seeking an Office Administrator / Service Coordinator to join their team in an office-based role. The position is full-time and permanent, with standard hours from 8:00am to 4:30pm, Monday to Friday.

Training will be provided to develop the skills needed for handling service and coordination tasks. Daily duties include logging calls, planning engineer schedules, sourcing parts, costing jobs for invoicing, and preparing quotations.

Qualifications

• Be organised with the ability to prioritise workloads.
• Excellent communication and customer service skills.
• Confident using computers and office-based systems.
• Thrives in a busy, reactive environment.
• A positive, proactive attitude and willingness to learn.

Responsibilities

• Taking and logging customer breakdown calls.
• Planning and scheduling engineers' work.
• Ordering parts required for service and repair jobs.
• Costing completed jobs for invoicing.
• Preparing quotations using a pricing schedule.
• Providing general administrative and customer service support.
• Maintaining accurate records and updating internal systems.

Skills

Organised

Communication skills

Computer literacy

Team player

Willing to learn

Problem solving

Job description

Office Administrator / Service Coordinator - training provided

Location: Office-Based

Hours: Full Time, Permanent

Working Hours: 8:00am to 4:30pm, Monday to Friday (40 hours per week)

Salary - Starting salary will be based on National Minimum Wage, and will be reviewed after 3 months based on performance and development within the role.

Our client is a rapidly growing company looking for a reliable and organised Office Administrator / Service Coordinator to join their team.

This is not a typical administration role. Due to the reactive nature of their industry, every day is different and can be fast-paced, making this an ideal opportunity for someone who enjoys variety, problem-solving, and working under pressure.

Key Responsibilities

• Taking and logging customer breakdown calls
• Planning and scheduling engineers' work
• Ordering parts required for service and repair jobs
• Costing completed jobs for invoicing
• Preparing quotations using a pricing schedule
• Providing general administrative and customer service support
• Maintaining accurate records and updating internal systems

About You

• Be organised and able to prioritise workloads effectively
• Have excellent communication and customer service skills
• Be confident using computers and office-based systems
• Work well in a busy, reactive environment
• Be a team player with a positive attitude
• Be willing to learn and develop within the role
• Previous experience in a service, scheduling, or administration environment would be beneficial but is not essential.

Training & Support

Full training will be provided to ensure you have all the skills and knowledge required to carry out the role successfully.

On-Call Weekend Rota

Following successful completion of training, you will be required to participate in a weekend on-call rota. This involves working from home, receiving breakdown calls and allocating work to engineers as required. (additional pay)