Dynamic Service Coordinator & Admin Specialist

Winner Recruitment; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Winner Recruitment is seeking a Service Coordinator / Administrator to join a busy, well-established team in the Sheffield area. The role is office-based and suited to someone who is highly organised, confident communicating with customers and technicians, and able to manage multiple jobs at once.

You will coordinate service breakdowns, repairs and maintenance requests, prioritise urgent work, schedule technicians and contractors, and provide progress updates.

Qualifications

• Prior experience in administration or service coordination is advantageous.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Confident communicating with customers, technicians and contractors.
• Ability to prioritise workloads and manage multiple tasks.
• Proficient with Microsoft Office and email.
• Experience with scheduling or job management systems is beneficial.

Responsibilities

• Carry out a variety of administrative duties.
• Coordinate service breakdowns, repairs and maintenance requests.
• Assess the urgency of incoming jobs and prioritise work accordingly.
• Schedule and coordinate service technicians and external contractors.
• Act as the main point of contact for customers, providing service updates and progress reports.
• Liaise with technicians, contractors and customers to ensure jobs are completed efficiently.
• Maintain accurate records of jobs, service reports, customer information and job progress.
• Monitor outstanding work and follow up to ensure jobs are completed within agreed timescales.
• Process and update relevant paperwork and internal systems.
• Handle general administrative duties associated with service coordination and customer support.

Skills

administration

service coordination

scheduling

Microsoft Office

customer communication

time management

attention to detail

teamwork

Tools

Scheduling software

Job description

Winner Recruitment is seeking a Service Coordinator / Administrator to join a busy, well-established team in the Sheffield area. The role is office-based and suited to someone who is highly organised, confident communicating with customers and technicians, and able to manage multiple jobs at once.

You will coordinate service breakdowns, repairs and maintenance requests, prioritise urgent work, schedule technicians and contractors, and provide progress updates.