Service Coordinator Administrator

System Recruitment Limited; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

System Recruitment Limited is seeking a Service Coordinator Administrator for a central London appliance retailer. The role focuses on overseeing all active repair and replacement work orders for the property management division, ensuring scheduling, monitoring, and timely completion.

From the showroom, you will support the sales team during busy periods, provide excellent customer service, answer product queries, prepare quotations, and maintain accurate records and invoicing in collaboration

Qualifications

• Minimum 1-2 years of office-based administrative experience.
• Excellent organisational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Proactive, detail-oriented and able to work independently or in a team.

Responsibilities

• Oversee and manage all active repair and replacement work orders across the property management portfolio.
• Coordinate with engineers, contractors, and property managers to schedule jobs.
• Monitor job progress and provide updates to internal systems.
• Chase outstanding documentation, approvals, and updates to support efficient workflow and invoicing.
• Process invoices promptly once work orders are complete and all required documentation has been received.
• Maintain up-to-date records of all work orders, including costs, completion reports, and status updates.
• Respond to phone and email enquiries from clients, contractors, and internal teams.
• Assist on the showroom floor during peak periods – greeting customers, answering queries, and helping with quotations.
• Ensure showroom displays are well maintained and that product information is accurate.
• Provide general administrative support including data entry, document filing, and internal reporting.

Skills

Organisational skills

Communication skills

Time management

Proactive attitude

Teamwork

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Salary: £21,000 to £29,000 – depending on experience

Start Date: ASAP

Hours: Monday-Friday 9.00-18.00
Job Type: Full-Time, Permanent

A well-established domestic appliance retailer based in Central London are seeking an experienced Service Coordinator Administrator to join their professional team.

We are looking for a highly organised and proactive Service Coordinator Administrator to join our team. This dual-role position is primarily responsible for overseeing and managing all active repair and replacement work orders for the property management division—ensuring jobs are scheduled, monitored, and completed efficiently and on time.

In addition, you will support the sales team on the showroom floor during busy periods, offering excellent customer service and assisting with product queries and quotations. While the role includes some customer interaction, it is predominantly administrative, requiring strong organisation, time management, and communication skills.

Key Responsibilities

• Oversee and manage all active repair and replacement work orders across the property management portfolio
• Liaise with engineers, contractors, and property managers to coordinate and schedule jobs
• Monitor job progress from instruction through to completion, ensuring timely updates to internal systems
• Chase outstanding documentation, approvals, and updates to support efficient workflow and invoicing
• Process invoices promptly once work orders are complete and all required documentation has been received
• Maintain up-to-date records of all work orders, including costs, completion reports, and status updates
• Respond to phone and email enquiries from clients, contractors, and internal teams
• Assist on the showroom floor during peak periods – greeting customers, answering queries, and helping with quotations
• Ensure showroom displays are well maintained and that product information is accurate
• Provide general administrative support including data entry, document filing, and internal reporting

You will have the following skills and experiences:

• Minimum 1-2 year of office-based administrative experience
• Excellent organisational skills and ability to manage multiple tasks
• Strong written and verbal communication skills
• Competence in Microsoft Office (Excel, Word, Outlook)
• Proactive and professional attitude with a strong attention to detail
• Comfortable working both independently and as part of a team

The role will suit individuals currently working as a Service Coordinator Administrator, Maintenance Scheduler, Office Administrator, Account Coordinator and be living within a commutable distance of Central London or be willing to relocate.