Administrator

Spencers Recruitment Ltd.; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Spencers Recruitment Ltd. is recruiting on behalf of a North West London-based property services client for a Service Coordinator / Administrator role. The role involves coordinating a team of engineers, booking jobs, following up and ensuring completion while maintaining high service levels.

You will handle calls and emails, schedule engineers, liaise with customers and keep accurate records. The position is full-time, Monday to Friday, in North West London with a busy, varied workload.

Qualifications

• Experience in administrative, coordination or scheduling roles.
• Experience arranging engineers or field staff is advantageous.
• Experience in property services, facilities management, maintenance or similar service industries.
• Strong organizational skills and ability to manage a busy diary.
• Reliable, proactive and able to work under pressure.

Responsibilities

• Answering incoming calls and handling customer enquiries.
• Booking and scheduling engineers for visits.
• Coordinating engineers' diaries and appointments.
• Liaising with customers to confirm appointments.
• Following up on outstanding jobs and progressing them.
• Receiving and checking engineers' reports.
• Preparing reports for clients when required.
• Keeping customers updated on job progress.
• Maintaining accurate records of jobs and visits.
• Managing general admin and paperwork.
• Liaising between engineers, customers and the office.
• Prioritising urgent jobs when necessary.

Skills

Administrative experience

Coordination

Scheduling

Customer service

IT skills

Tools

MS Office

Job description

Service Coordinator / Administrator

Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.

This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.

The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.

Responsibilities

• Answering incoming calls and dealing with customer enquiries
• Booking and scheduling engineers for maintenance and service visits
• Coordinating engineers' diaries and managing appointments
• Liaising with customers to arrange and confirm appointments
• Following up on outstanding jobs and making sure they are progressed
• Receiving and checking engineers' reports
• Preparing and sending reports to clients where required
• Keeping customers updated on the progress of jobs
• Maintaining accurate records of jobs, appointments and engineer visits
• Dealing with general administration and paperwork
• Liaising between engineers, customers and the office team
• Managing a busy workload and prioritising urgent jobs where necessary

About You

• Previous experience in an administrative, coordination or scheduling role
• Experience arranging engineers, contractors or field-based staff would be highly advantageous
• Ideally, experience within property services, facilities management, maintenance or a similar service-based industry
• Confident dealing with customers over the phone and by email
• Strong organisational skills and able to manage a busy diary
• Good attention to detail
• Comfortable working with reports and written documentation
• Able to work under pressure and manage multiple jobs at the same time
• Good IT skills and confident picking up new systems
• Reliable, organised and proactive

Salary: £26,000 - £28,000

Hours: Full-time, Monday to Friday

Location: North West London