Service Coordinator

Path Recruitment Ltd; Sheffield; On-site; GBP 25,000 - 34,000; Full time

Job summary

Join a forward-thinking construction plant company as a Service Coordinator in Sheffield! This role involves managing customer inquiries about machine breakdowns, coordinating repairs, and ensuring all administrative tasks are handled efficiently. With a focus on outstanding service and a commitment to staff development, this established company offers a supportive environment where your skills will thrive. If you're passionate about mechanical industries and enjoy working under pressure, this opportunity is perfect for you!

Benefits

28 days holiday including bank holidays

Onsite parking

Company pension

Ongoing training programmes

Company workwear

Health care after qualifying period

Qualifications

• Experience in service coordination or after-sales support.
• Knowledge of mechanical industries and equipment maintenance.

Responsibilities

• Handle customer inquiries regarding machine breakdowns.
• Coordinate repairs and maintenance with engineers.
• Update service programmes and ensure paperwork is accurate.

Skills

Customer Service

Mechanical Knowledge

Administrative Skills

Coordination with Engineers

Tools

Service Software Systems

Job description

Service Coordinator - Up to £33,500 DOE!

An exciting new opportunity has become available to join an established plant hire company near Sheffield.

You must have previous experience working with warranties, parts, or service in a mechanical, industrial, or equipment hire industry to apply for this role!

Benefits:

• 28 days holiday including bank holidays
• Onsite parking
• Up to £33,500 salary depending on experience
• Company pension
• Ongoing training programmes and staff development
• Company workwear
• Health care (after qualifying period)

The Role - Service Coordinator

• As the service coordinator, you will deal with customers regarding machine breakdowns over the phone to determine the best course of action.
• You will carry out administrative tasks, ensuring everything is logged correctly and all paperwork is up to date.
• Work directly with other members of the service/warranty department to ensure all plant repairs and maintenance programmes are handled in a timely manner.
• Liaise with parts suppliers to ensure correct parts are identified, ordered, and allocated when received in stock.
• Responsible for using and updating service programmes on the company's software systems.

To Be Successful In This Role:

• You will have previous experience as a workshop controller, service controller, service coordinator, or after-sales controller.
• You will have experience working within a mechanical industry, assisting the service department or workshop.
• You will have experience coordinating and liaising with engineers regarding maintenance and repair work.

The Company

You will be joining an established, forward-thinking construction plant company that strives to provide outstanding equipment and customer service every time. Due to their ongoing success, they are seeking an additional service coordinator to join their service and warranty department. The ideal candidate is able to work well under pressure and has the enthusiasm and determination needed to succeed in this position.

Please note that all potential employment offers are subject to pre-employment checks.

If this sounds like the role for you, send your CV to Rachel at [e-mail] or call the office on 01933 667229.