Dual Service Coordinator

Anchor Group Services; Bolton; On-site; GBP 28,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company, seeking a dedicated Dual Services Coordinator to oversee and enhance service delivery across cleaning and security teams. This role emphasizes the importance of teamwork, safety, and customer satisfaction, allowing you to make a significant impact in a dynamic environment. With access to comprehensive training through the Anchor Academy and a variety of employee perks, you will be supported in your professional growth. Join a team that values your contributions and fosters a culture of excellence and support.

Benefits

Employee Assistance Programme

Wage Advances with Wagestream

Access to nationally recognized courses

SIA and First Aid training at discounted rates

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Free 24/7 counselling

Hospital Saturday Fund

Reward and Recognition awards

Qualifications

• 5 years of employment checkable history required.
• Experience in customer service with conflict handling skills.

Responsibilities

• Coordinate service delivery for cleaning and security teams.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Conflict Resolution

Communication Skills

Flexibility

Enthusiasm

Education

SIA Training

First Aid Training

Job description

Bolton, United Kingdom | Posted on 01/05/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Dual Services Coordinator

Working Hours: 40 hours per week, 5 out of 7days (including weekends) – must be flexible.

Pay: £28,000 -£30,000 per annum (depending on experience)

Location: Market Place, Bolton, BL1 2AL

Reporting to: Operations Manager

Overview

Anexciting opportunity has arisen at Anchor Group Services, for an experienced DualServices Co-Ordinator to join our established team based at Market Place,Bolton.

The successful candidate must have excellent people, skills with theability to support the Dual Services Manager in delivering high standards ofservice across both service delivery teams.

The ability to prioritise administrative tasks to deliver consistentstandardised quality reports by all members of the team is a vital part of therole.

Duties include:

• Responsiblefor Co-Ordinating and overseeing the service delivery of both the cleaning andsecurity team to embed a one team ethos.
  
• Protecting theclient’s property, people and/or assets by providing security and cleaning servicesin direct accordance with the sites published Assignment Instructions (AI’s)and site-specific procedures.
  
• To instilthe importance across the teams of maintaining a safe, clean and secureenvironment at all times and reporting any irregularities in line with companypolicy and procedures and to instil the importance to the teams of the need of Preventingand escalating incidents with the aim of mitigating risks and deliveringquality consistent reporting in line with company procedures and clientstakeholders.
  
• Ensuringthat all incidents are reported using the available on-site systems and thatthe reports are accurate and consistent in detail and in grammar.
  
• Ensureall necessary health and safety inspections/patrols are completed to maintaincompliance of site procedures. Reporting all incidents, accidents, damage andnear missed to the management team immediately followed by a detailedinvestigation report.
  
• Completingreports by recording observations, information, occurrences, and surveillanceactivities.
  
• Maintainingorganisation's stability and reputation by complying with legal requirements.
  
• Reactaccordingly to any cleaning needs such as litter picking and reactive cleaningof spillages, mopping and upkeep of centre.
  
• Activelymaintain a safe, helpful, and secure environment for staff, customers, and visitors.
  
• Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service.
  
• Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action.
  

Requirements

• Full 5-yearemployment checkable history
  
• CustomerService experience and confidence to handle conflict in a correct manner
  
• Flexible tomeet the job requirements
  
• Excellentcommunication skills both written and verbal
  
• Smartappearance and be well-groomed
  
• Reliable andpunctual
  
• High levelof enthusiasm and passion
  
• Ability towork in a fast-moving environment
  
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

Ifyou would like to be considered for this position, APPLY NOW and we willbe in touch.

Othercompanies may call this role: Dual Service Supervisor, Security Specialist,Security Team Supervisor, Shopping Centre Security Officer, Cleaning Supervisor,Cleaning Team Supervisor, SIA Security Officer, Customer Security Officer, SiteSupervisor, Facilities Services Coordinator, Operations Support Supervisor,Security & Cleaning Supervisor, Integrated Services Manager, DualOperations Coordinator, Centre Services Supervisor, Site Services Lead, ShoppingCentre Operations Liaison, Soft Services Coordinator, Security & CleaningManager

Withincommuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley