Service Coordinator 12 Months FTC

TN United Kingdom; Derby; Remote; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Coordinator to enhance their operations within a dynamic team. This home-based role offers the chance to make a significant impact by ensuring exceptional customer service and efficient scheduling. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and demonstrate a commitment to quality. With a focus on personal and professional development, you will be part of a forward-thinking organization that values collaboration and innovation. Enjoy a competitive salary and a comprehensive benefits package designed to support your well-being.

Benefits

Private Healthcare

Shopping Discounts

Employee Assistance Programme

Flexible Working Patterns

Qualifications

• Experience in scheduling/planning or similar customer service roles.
• Strong communication skills and attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure first-class customer service while adhering to SLAs.
• Manage breakdowns and plan maintenance schedules.
• Develop relationships with internal and external stakeholders.

Skills

Customer Service

Scheduling

Communication Skills

Attention to Detail

Organizational Skills

Microsoft Office

SAP Knowledge

Job description

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Job Reference:

f92a59f4c162

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are looking to recruit a Service Coordinator on a 12 month fixed-term contract to champion, and drive forward, the efficient, effective operation administrative support within the Service function within the company. You will have the opportunity to make a difference by developing relationships with key influencers both internally and externally.You will work collaboratively with the Service and Support Teams to ensure all a first class customer service is provided at all times, whilst adhering to customer SLA’s.

Key Duties and Responsibilities:

• To work as part of the ServiceSupport team to ensurea first class customer service is provided at all times, whilst adhering to customer SLA’s.
• Reactive management of breakdowns and following escalation processes where required.
• Plan routine maintenance, breakdown visits, commissioning and any additional work as required.
• Createcustomer quotes and contracts including scheduling maintenance plans
• Stock control including ordering parts, transferring parts, checking stock, assigning engineers and amending attendance dates.
• Allocate and co-ordinate engineer tasks into the Service Management System.
• To develop relationships with key influencers both internally and externally.
• Liaise with customers both verbally and in writing with regards to engineers’ site visits.
• Liaise with internal departments to deal with all customer queries in a timely manner.
• Ensure customer correspondence is updated and accurate, including contract profiles and servicing schedules.
• Build Quality into all aspects ofwork by following documented processes whilstmaintaining compliance to all quality requirements.

Whoyouare:

At Getinge, we are looking for passionate individuals,who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first.They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!

Your experience includes:

• Previously working in a scheduling/planning or similar role in a customer services / administrative environment.
• An understanding of the importance of delivering excellent customer service.
• High levels of passion, enthusiasm and a willingness to learn.
• Exceptional communication skills both written and verbal, with an excellent telephone manner.
• Excellent attention to detail, with the ability to drive the correct solution for the right situation through to completion.
• Active listener, with the ability to quickly gain rapport and trust across all levels.
• Good organisation skills and ability to plan workload effectively, copes well under pressure, meeting objectives & deadlines.
• Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers.
• Good working knowledge of Microsoft Office products (Excel, Outlook and Word).
• Demonstrable use of initiative.
• Experience working in a fast paced virtual team.
• Knowledge of SAP is desirable
• Knowledge of working in a medical background would be desirable but not essential

*This is a home-based role so you will requirea suitable quiet work space which must be in line with HSE regulations, with a desk, office chair and an adequate internet connection speed to be able to work remotely*

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.