Service Coordinator 12 Months FTC

Getinge; Derby; Remote; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Service Coordinator to enhance operational efficiency within the Service function. This role offers the chance to develop key relationships and ensure top-notch customer service while managing various administrative tasks. You will be part of a forward-thinking team that values collaboration and innovation, where your contributions can significantly impact customer satisfaction and service delivery. Join a company that prioritizes well-being and flexible working patterns, providing a supportive environment for personal and professional growth.

Benefits

Private Healthcare

Shopping Discounts via Perkbox

Employee Assistance Programme

Flexible Working Patterns

Family-Friendly Policies

Qualifications

• Experience in scheduling/planning or similar roles in customer service.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Ensure first-class customer service is provided at all times.
• Plan routine maintenance, breakdown visits, and additional work.
• Manage stock control, including ordering and transferring parts.

Skills

Customer Service

Scheduling/Planning

Communication Skills

Organizational Skills

Attention to Detail

Active Listening

Proficiency in Microsoft Office

Use of Initiative

Tools

SAP

Job description

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Date: May 9, 2025

Location: Derby, GB

Remote Work: 5 days at home (fully remote)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are recruiting a Service Coordinator on a 12-month fixed-term contract to champion and drive the efficient operation and administrative support within the Service function. You will have the opportunity to make a difference by developing relationships with key influencers both internally and externally. You will work collaboratively with the Service and Support Teams to ensure first-class customer service, whilst adhering to customer SLAs.

Key Duties and Responsibilities:

1. Work as part of the Service Support team to ensure first-class customer service is provided at all times, whilst adhering to customer SLAs.
2. Reactive management of breakdowns and following escalation processes where required.
3. Plan routine maintenance, breakdown visits, commissioning, and any additional work as required.
4. Create customer quotes and contracts, including scheduling maintenance plans.
5. Manage stock control, including ordering parts, transferring parts, checking stock, assigning engineers, and amending attendance dates.
6. Allocate and coordinate engineer tasks into the Service Management System.
7. Develop relationships with key influencers both internally and externally.
8. Liaise with customers regarding engineers’ site visits, both verbally and in writing.
9. Coordinate with internal departments to address customer queries promptly.
10. Ensure customer correspondence is updated and accurate, including contract profiles and servicing schedules.
11. Build quality into all aspects of work by following documented processes and maintaining compliance with all quality requirements.

Who you are:

At Getinge, we seek passionate individuals who are agile, resilient, responsible for their development, and committed to excellence. They prioritize quality, act responsibly, and always put our customers first. They enjoy collaboration, working in diverse and international teams, and embracing the future. If you love change, we can ensure you stay that way!

Your experience includes:

• Previous experience in scheduling/planning or similar roles in customer service or administrative environments.
• An understanding of delivering excellent customer service.
• High levels of passion, enthusiasm, and a willingness to learn.
• Exceptional communication skills, both written and verbal, with an excellent telephone manner.
• Attention to detail and ability to drive solutions to completion.
• Active listening skills and ability to build rapport quickly.
• Good organizational skills and workload planning, with the ability to work under pressure to meet objectives and deadlines.
• Self-motivated, a strong team player, capable of developing relationships with colleagues and peers.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Use of initiative and experience working in fast-paced virtual teams.
• Knowledge of SAP is desirable.
• Experience in a medical background is desirable but not essential.

*This is a home-based role requiring a suitable quiet workspace compliant with HSE regulations, including a desk, office chair, and reliable internet connection.*

We offer a competitive salary and benefits package, supporting your well-being and goals. We promote a healthy work-life balance with flexible working patterns and family-friendly policies.

Benefits include private healthcare, shopping discounts via Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, providing resources, activities, and training to support physical and mental health.

About us

Getinge is committed to accessible healthcare, providing hospitals and life science institutions with products and solutions to improve clinical outcomes and workflows. Our offerings include products for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees worldwide, our products are sold in more than 135 countries.

Reasonable accommodations are available upon request during the selection process.