Service Coordinator

Vantive; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the healthcare sector is seeking an experienced Service Coordinator in Northampton. The role involves providing excellent customer service and managing administrative tasks related to technical services. Ideal candidates will have experience in a similar environment and be proficient in Microsoft Office.

Qualifications

• Experience in a similar environment is an advantage.
• Desire to provide the best service to all customers.

Responsibilities

• Provide a world-class response to Technical Service activities.
• Ensure data accuracy in all aspects of work.
• Respond to and communicate with customers via telephone and email.

Skills

Customer-focused

Communication

Team player

Technical knowledge

Education

Education sufficient for fast-paced administration

Tools

Microsoft Office

Job description

Vantive Northampton, England, United Kingdom

2 days ago Be among the first 25 applicants

This range is provided by Vantive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vantive

Job Description

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and will be responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

Additionally, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning.
• Updating various databases with service-related information.
• Maintenance of service contracts.
• Processing parts and pricing requests.
• Managing device loan pool information.
• Administration of service-related complaints.
• Responding to and proactively communicating with customers via telephone and email.

General

• Proactively maintain and extend your own and others' skill base and technical knowledge through personal development and training.
• Establish & maintain communication & partnerships with customers, team members, and business contacts.
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager.
• Embrace and adhere to all Quality and EHS standards.

Education/Experience

• Education sufficient to work in a fast-paced administration environment.
• Competence in working with Microsoft Office & other general administration packages.
• Experience working in a similar environment is an advantage.
• A desire to provide the best service to all customers.

Computer Skills

Microsoft Office

Functional Requirements & Competencies

• Customer-focused and communicative.
• Disciplined, independent in executing tasks, but also a strong team player.
• Driven to deliver high-quality service.
• Comply with regulations and standards, and protect Vantive's public reputation.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Administrative and Customer Service

Industries

• Manufacturing, Medical Equipment Manufacturing, Hospitals, and Healthcare