Service Coordinator

Verto People; Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading HVAC manufacturer is seeking a Service Coordinator / Engineering Coordinator / Service Administrator in Birmingham. The role involves planning and scheduling work for engineers, providing service support for HVAC products, and liaising with customers. Candidates should have experience in a similar role within the HVAC industry and strong customer service skills.

Benefits

Enhanced Pension contribution

25 days annual leave plus bank holidays

Qualifications

• Experience in coordinating, scheduling, or service support role with HVAC engineering employer.
• Ability to maintain professional working relationships with customers.
• Proven experience as Service Coordinator, Sales Coordinator, or similar.

Responsibilities

• Plan and schedule work for Service Engineers.
• Contact customers to book work and plan for engineers.
• Manage on-call rotas and coordinate annual leave.

Skills

Customer relationship management

Scheduling

Coordination

Job description

Service Coordinator / Engineering Coordinator / Service Administrator required to join a leading HVAC manufacturer.

The Service Coordinator / Engineering Coordinator / Service Administrator will be office-based in Birmingham, responsible to plan and schedule the work of engineers, provide service support on HVAC ventilation products including Air Handling Units (AHUs), fans, heat recovery systems, grilles, diffusers, ducting and liaise with customers plus the engineering team.

The successful Service Coordinator / Engineering Coordinator / Service Administrator will have experience working for an engineering HVAC employer in a coordinator, scheduling, or similar customer service role.

Package –

• £26,000-£33,000
• Enhanced Pension contribution
• 25 days annual leave, plus bank holidays

Service Coordinator / Engineering Coordinator / Service Administrator Role:

• Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department.
• Contacting customers over the phone to book work and plan for engineers.
• Manage on call rotas and coordinating annual leave for the Engineering team.
• Liaise with various engineering departments.
• Must be able to commute to the office in Birmingham.

Service Coordinator / Engineering Coordinator / Service Administrator Requirements:

• Experience working in in coordinating, scheduling, service support or similar customer service role with a HVAC engineering employer.
• The ability in maintaining good professional working relationships with existing and new customers.
• Proven experience as a Service Coordinator, Sales Coordinator, Service & Sales Coordinator, Technical Engineer, Sales Administrator or similar.
• Must be able to commute to the office in Birmingham.