Service Coordinator

Northampton Business Directory; Northampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in industrial filtration and extraction equipment is seeking a Service Coordinator to enhance customer service and manage operational tasks. The role requires strong communication skills and a background in a customer-focused environment. The position offers a competitive salary, bonuses, and comprehensive training, with daily access to the Northampton office.

Benefits

Company performance related bonus

Comprehensive training and personal development

Pension

Private Healthcare

23 days holiday plus statutory holidays

Qualifications

• 3+ years' experience in an office based, customer dealing environment.
• Experience dealing with construction or engineering companies is highly desirable.

Responsibilities

• Liaising with external customers to provide quotes for services.
• Planning and scheduling of engineer visits to customer sites.

Skills

Customer Service

Communication

Tools

Xero

Tradify

Job description

Service Coordinator

Industrial Filtration & Extraction Equipment - Daily Access to Northamptonshire Office

Office based in Northampton

Commutable from: Milton Keynes, Bedford, Daventry

£28,000 - £35,000 Basic Salary + Bonus + Benefits + Training

• Are you looking to offer best in class customer service?
• Eager to use your existing knowledge or quickly learn on the job?

Our client is on the search for an experienced service coordinator looking for a new challenge. They have a wealth of experience in their sector.

The Client recruiting for the Service Coordinator:

• Our client is expanding and on the lookout for an experienced service coordinator.
• Over 25 years of building strong customer relationships.
• Known for excellence and a prestigious client base.
• Providing specialist systems to ensure manufacturing companies are safe for employees.
• Work with renowned companies in the F1, Automotive, Aerospace, and Electronics sectors, amongst others.

Your Role as a Service Coordinator:

• Liaising with external customers to provide quotes for services, training courses, and LEV testing.
• Gathering information to update the internal CRM.
• Updating engineer issued LEV reports along with other documentation
• Order processing and correctly raising invoices as required.
• Planning and scheduling of engineer visits to customer sites.
• ~8am - 4:30pm Monday - Thursday, 8am - 3pm Friday

Ideal Background for the Service Coordinator Position:

• 3+ years' experience in an office based, customer dealing environment, ideally as a service coordinator.
• Experience dealing with construction or engineering companies is highly desirable.
• Strong telephone communication skills
• Exposure to Xero and Tradify is beneficial but not essential.
• Happy and able to travel to the Northampton site daily.
• Must have the right to work in the UK without sponsorship.

The Package for the Service Coordinator:

• £28,000 - £35,000 based on experience.
• Company performance related bonus.
• Comprehensive training and personal development.
• Pension
• Private Healthcare
• 23 days holiday plus statutory holidays, increasing with tenure.

Want to ramp up your career with a respected UK leader? Apply online now if you fit the above criteria and are eager to join the growing team!

Dave is the main point of contact for the role.