Service Coordinator

EA First; Newmarket; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Company pension

23 days holiday + bank holidays

Long service recognition awards

Parking on site

Job summary

EA First Ltd is recruiting a Service Coordinator to plan engineers' diaries, book maintenance visits and coordinate urgent call-outs from the outskirts of Newmarket. You will ensure customers are kept informed, schedules remain on track and service records are up to date.

Excellent organisational skills and a proactive approach are essential, with experience in MS Office and Sage Being a bonus. The role is on-site with parking and offers a competitive salary and benefits.

Qualifications

• Strong organisation and the ability to manage a busy workload.
• Confident telephone manner and ownership of tasks.
• Experience scheduling engineers or coordinating service appointments; Sage experience is a bonus.

Responsibilities

• Planning engineers' diaries and booking maintenance visits.
• Coordinating urgent call-outs and rearranging schedules.
• Managing the service inbox and answering customer enquiries.
• Preparing quotations and contract renewals.
• Ordering materials and raising purchase orders.
• Supporting invoicing and keeping service records up to date.

Skills

Organisation

Telephone manner

Ownership

Scheduling

MS Office

Sage

Customer service

Tools

Sage

MS Office

Job description

Used to scheduling busy diaries for a team of engineers? Confident juggling maintenance visits, urgent call-outs and last-minute changes?

This Service Coordinator role could be your next move.

Based on the outskirts of Newmarket, you'll work closely with service managers and engineers to keep jobs on track and customers informed. From the first enquiry to the completed visit, you'll make sure everyone knows what's happening and when.

It's a busy, varied role where priorities can change quickly. You'll need to think on your feet, spot what needs attention and keep things moving.

What you'll be doing:

• Planning engineers' diaries and booking maintenance visits
• Coordinating urgent call-outs and rearranging schedules
• Managing the service inbox and answering customer enquiries
• Preparing quotations and contract renewals
• Ordering materials and raising purchase orders
• Supporting invoicing and keeping service records up to date

What you'll bring:

Strong organisation, a confident telephone manner and the ability to take ownership of a busy workload. Experience scheduling engineers or coordinating service appointments would be particularly useful, alongside good Microsoft Office skills. Sage experience would be a bonus.

If you enjoy solving problems, building customer relationships and keeping a busy team organised, we'd love to hear from you.

Location:

Outskirts of Newmarket. Fully on site, with parking. The location is not easily accessible by public transport.

Hours:

8:30am to 5pm.

Salary and benefits:

Competitive salary, 23 days' holiday plus bank holidays, company pension, health cash plan and long service recognition awards.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.