Engineering Service Coordinator: Scheduling & Customer Care

EA First; Newmarket; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Company pension

23 days holiday + bank holidays

Long service recognition awards

Parking on site

Job summary

EA First Ltd is recruiting a Service Coordinator to plan engineers' diaries, book maintenance visits and coordinate urgent call-outs from the outskirts of Newmarket. You will ensure customers are kept informed, schedules remain on track and service records are up to date.

Excellent organisational skills and a proactive approach are essential, with experience in MS Office and Sage Being a bonus. The role is on-site with parking and offers a competitive salary and benefits.

Qualifications

• Strong organisation and the ability to manage a busy workload.
• Confident telephone manner and ownership of tasks.
• Experience scheduling engineers or coordinating service appointments; Sage experience is a bonus.

Responsibilities

• Planning engineers' diaries and booking maintenance visits.
• Coordinating urgent call-outs and rearranging schedules.
• Managing the service inbox and answering customer enquiries.
• Preparing quotations and contract renewals.
• Ordering materials and raising purchase orders.
• Supporting invoicing and keeping service records up to date.

Skills

Organisation

Telephone manner

Ownership

Scheduling

MS Office

Sage

Customer service

Tools

Sage

MS Office

Job description

EA First Ltd is recruiting a Service Coordinator to plan engineers' diaries, book maintenance visits and coordinate urgent call-outs from the outskirts of Newmarket. You will ensure customers are kept informed, schedules remain on track and service records are up to date.

Excellent organisational skills and a proactive approach are essential, with experience in MS Office and Sage Being a bonus. The role is on-site with parking and offers a competitive salary and benefits.