Service Coordinator

Evolution (Electronic Security Systems) Ltd; Marlow; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise de sécurité électronique en pleine croissance recherche un Coordinateur de Service pour assurer la mise à jour des contrats de service et collaborer avec différentes équipes. Les avantages comprennent un modèle de propriété des employés, 25 jours de congés annuels et un régime de retraite d'entreprise. Ce poste est basé à Marlow et offre une opportunité de développement dans un environnement collaboratif.

Benefits

Modèle de propriété des employés

25 jours de congés annuels + jours fériés locaux

Régime de retraite de l'entreprise

2 assurances santé privées

Bilan de santé annuel financé par l'entreprise

Programme d'assistance aux employés 24/7

Assurance vie dès le premier jour

Qualifications

• Expérience en coordination de services et gestion de contrats souhaitée.
• Capacité à travailler en équipe et à gérer plusieurs tâches simultanément.
• Bonne maîtrise des outils informatiques et analytique.

Responsibilities

• Gérer les renouvellements de contrats et les accords de soutien logiciel.
• Collaborer avec les chefs de vente et de projet pour calculer les augmentations.
• Préparer les propositions pour les nouveaux accords.

Skills

Analyse de rentabilité

Gestion de contrats

Prise de décision

Informatique SAP

Job description

As part of an exciting period of growth, Evolution Security are looking for a Service Coordinator to join their team on a permanent basis. The role; based in Marlow, will be to ensure that all service contracts are up to date and in line with company agreements. The role will be required to provide support to other departments when needed.

Requirements

As a Service Coordinator your responsibilities will involve but not be limited to:

• Service contract renewals and Software Support Agreements (plus SSAs for Ireland) whilst analysing the profitability of the contracts
• Working with the Sales and Project Managers to calculate increases
• Determining any additions or reductions to the systems in the previously 12-18 months
• Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
• Preparing proposals for the new agreements
• Invoicing the maintenance agreements
• Updating the invoicing schedule and resolve any invoice queries / raising credit notes
• Ordering Third-Party Services sold as part of the maintenance agreements
• Ordering Software Support and Subscriptions
• Reporting invoicing figures
• Monthly maintenance forecast (for UK, Ireland & BV)
• Adding contracts to and maintaining details on the intercompany system
• Won & lost report (for UK, Ireland & BV)
• Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
• Calculating increases to call-out rates when appropriate
• Checking the input of the service invoices onto Greentree and circulating to the Team for corrections
• Approving supplier invoices
• Producing analysis of the monthly invoicing
• Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
• SAP - project development and preparation for transferring services across
• Assisting the Admin Team with general queries
  
  
  

Benefits

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success
• 25 days annual leave + local bank holidays
• Company pension scheme
• 2 private health insurances
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance from day 1 (4x salary)