Customer Service Coordinator

Resourcing Global Solutions; Bedford; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in the manufacturing and engineering sector is seeking a Customer Service Coordinator. This role involves being the primary contact for customers, managing orders, and supporting internal teams. The ideal candidate must possess excellent communication and organizational skills and have experience in a customer-focused environment.

Qualifications

• Experience in customer service or internal sales role is a must.
• Strong working knowledge of Microsoft Office, especially Excel.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Act as the primary contact for customer enquiries, liaising with internal departments.
• Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
• Provide timely updates on order status and resolve customer queries efficiently.

Skills

Communication

Organisational Skills

Problem Solving

Data Analysis

Education

GCSEs in Maths and English (Grade 4+/A–C)

College degree or equivalent work experience

Tools

SAP

Microsoft Excel

Job description

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Job Title: Customer Service Coordinator - Manufacturing/Engineering

About the Role:
We’re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.

Key Responsibilities:

• Act as the primary contact for customer enquiries, liaising with internal departments as needed.
• Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
• Provide timely updates on order status and resolve customer queries efficiently.
• Participate in monthly forecasting review meetings and maintain forecast accuracy.
• Create internal purchase orders for finished goods and coordinate drop shipments.
• Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
• Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
• Maintain a safe working environment and comply with all HSE policies and procedures.

What We’re Looking For:

• Strong working knowledge of Microsoft Office, especially Excel.
• Excellent communication skills—both written and verbal.
• High attention to detail and strong organisational skills.
• Proven experience in a customer service or internal sales role.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.
• Experience using SAP.
• Familiarity with international sales and freight processes.
• Ability to analyse data and generate reports.

Qualifications:

• GCSEs (or equivalent) in Maths and English (Grade 4+/A–C) required.
• College degree or equivalent work experience preferred.