Service Coordinator - Complex Care

Nightingale Hammerson; London; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading social care provider is looking for a dedicated manager to join their team in London. The role involves managing services for individuals with complex needs, creating personalized care packages, and leading teams to deliver high-quality care. Ideal candidates will have experience in social care management, knowledge of CQC standards, and strong leadership skills. This full-time position requires flexibility and a willingness to travel as needed.

Qualifications

• At least two years of experience in social care management.
• Knowledge of CQC standards and responsibilities.
• Experience in HR and budget management.

Responsibilities

• Manage existing teams and create tailored care packages.
• Support setup of new services and work with multi-disciplinary teams.
• Participate in management on-call rota.

Skills

Leadership

Problem-Solving

Team Management

Communication

Education

NVQ Level 3 in Health and Social Care or equivalent

Job description

About the Role

You’ll be part of a team that makes a real difference—helping people with complex needs move from referrals to receiving personalised, meaningful support.

In this role, you'll work alongside our Complex Care Lead to both manage current services and support the setup of new ones. It’s a varied and rewarding job where no two days are the same, and you’ll play a key part in shaping high-quality, person-centred support.

You’ll manage existing teams, help create tailored care packages, and work closely with other professionals across health and social care. We’re looking for someone who is motivated, solution-focused, and passionate about empowering people to have control over their lives.

Hours

This is a full-time role, 39 hours per week.
Flexibility is important, as our support services run 24/7. You’ll also take part in a management on-call rota.

Location

Our current services are inKent, London, and Suffolk, but new opportunities may come up elsewhere—so a willingness to travel from time to time is essential. Our ideal candidate will be based within the South East.

About You

You’re an experienced manager in the social care sector (at least two years), confident in supporting people with complex needs and working with multi-disciplinary teams. You understand what high-quality care looks like and know how to lead and develop teams to deliver it.

You’ll ideally have knowledge of Positive Behaviour Support and hospital discharge processes, and be familiar with CQC standards and responsibilities. Experience in HR, budget management, and working collaboratively across departments is a big plus.

A relevant qualification (NVQ Level 3 or equivalent in Health and Social Care) and a full, manual driving license are desirable.

If you’re looking for a new challenge where your skills and passion will help shape lives and services, we’d love to hear from you!

Interviews will take place during the mornings of 24th and 26th June.

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Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a guaranteed interview scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview. If you consider yourself to have a disability or long-term chronic health condition or if you require any adjustments/support during the application/selection process, please contact us so that we can discuss your needs with you.

Salary / Benefits:£36,351.78 per year + £2,400 additional responsibility allowance