Service Desk Specialist

Workjam; London; Remote; GBP 28,000 - 38,000; Full time

Job summary

Join WorkJam as a Service Desk Specialist and become part of a support team that interacts with global customers, resolves technical issues, and contributes to departmental goals. Ideal candidates will have 1-3 years of experience in customer support, strong troubleshooting abilities, and the skills to effectively communicate solutions to non-technical users.

Benefits

Competitive salary and benefits package

4 weeks’ vacation plus personal time off

Contribution to your retirement/pension plan

Flexible and remote/hybrid work environment

Generous employee referral bonus

Continuous learning platforms available

Qualifications

• 1-3 years in a customer support role.
• Experience providing remote support for end users.
• Ability to communicate complex technical solutions.

Responsibilities

• Monitor customer contacts and provide timely responses.
• Document detailed tickets for incidents and requests.
• Work with development teams to resolve customer issues.

Skills

Customer Service

Troubleshooting

Problem-Solving

Communication

Analytical Skills

Job description

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About WorkJam

WorkJam is the world’s first digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. It is a fully modular super app that addresses common problems faced by frontline enterprises globally through task management, shift swapping and scheduling, two-way communication, and training. Recognized among TIME’s most influential companies, WorkJam values respect, inclusion, unity, making a difference, and leadership. Our headquarters are in Montreal, with operations across North America, Europe, and Australia.

Perks of joining WorkJam

• Competitive salary and benefits package
• $ to spend on home office materials
• Four weeks’ vacation plus personal time off
• Retirement/pension plan contributions
• Flexible, remote/hybrid work environment
• Employee referral bonus of $4
• Continuous learning platforms

Role: Service Desk Specialist

We are seeking a Service Desk Specialist to support our global customers. You will interact with customers via ticketing systems, email, and phone, handling incidents and requests through technical troubleshooting and detailed documentation. Understanding customer needs will be crucial for prioritization and follow-up. You will collaborate with support teams, contribute to projects, and help improve processes in a fast-paced, agile environment.

Responsibilities

• Become an expert on WorkJam software capabilities to resolve incidents and requests
• Monitor and respond to customer contacts promptly
• Document tickets thoroughly and find creative workarounds
• Coordinate with development teams to resolve issues
• Prioritize and communicate issues effectively
• Identify process improvements and contribute ideas

Qualifications

• 1-3 years in customer support or IT roles
• Excellent customer service and troubleshooting skills
• Experience with software or IT implementations and remote support
• Availability for rotational on-call shifts
• Ability to explain complex technical solutions simply
• Self-motivated, organized, and adaptable
• Strong analytical, problem-solving, and communication skills
• Willingness to learn web technologies

At WorkJam, we champion diversity and equity, supporting and empowering everyone regardless of background or identity. The use of masculine language in the original text is for clarity and does not imply gender bias.