Service Coordinator

Stericycle; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Stericycle is seeking a Service Coordinator in Liverpool to ensure timely and efficient dispatch of vehicles while managing daily operations. The role requires strong organizational and communication skills, along with a high school education and familiarity with technology. This position provides opportunities for growth and development in a supportive environment.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares, our employee support fund

Stericycle University for self-development

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Good organisation skills and attention to detail.
• Ability to work without supervision and manage multiple tasks.
• Good communicator both written and verbal.

Responsibilities

• Responsible for dispatching vehicles and managing drivers.
• Generate weekly and daily KPI reports.
• Control stock levels and manage vehicle maintenance.

Skills

Good organisation skills

Attention to detail

Good communicator

Ability to work without supervision

Ability to manage time and complete multi tasks

Reasonable knowledge of information technology

Self-motivated

Team player

Education

High School or equivalent

Tools

Microsoft Excel

Job description

Title: Service Coordinator

Requisition Id: 39166 Job Function: Field Services Operations Career Area: Operations Posting Location: Knowsley

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations. To ensure the continued delivery of a timely and accurate service to all customers - this will involve the effective use of resources and manpower available.

This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

Weekly and daily KPI reports.

Manage drivers on a daily basis resolve any issue they may have.

Work with customer service dealing with salesforce enquiries.

Planning driver schedules.

Generating paperwork for drivers.

Control drivers’ holidays and arrange route cover.

Manage stock levels on site and order replacement stock using Proactis (site specific).

Unloading of stock deliveries (site specific).

Organise vehicle servicing and maintenance. Manage any vehicle breakdowns.

Delivery and collection of vehicles from garages and hire companies.

Downloading of vehicle Tacho units and cameras.

Monitor vehicle damage.

Cover Service Administrators.

Arrange permit to works for onsite contractors.

Monitor and control absence.

Complete accident and incident forms and submit within set time limits.

Ensure regular driver assessments and work observations are completed.

Education:

Required Education: High School or equivalent.

Experience (EMEAA):

Good organisation skills and attention to detail.

Good communicator both written and verbal.

Ability to work without supervision.

Ability to manage time and complete multi tasks in line with timescales.

Reasonable knowledge of information technology especially Microsoft Excel and e-mail.

Self-motivated, reliable and enthusiastic.

A team player and motivator, able to work effectively under pressure and who is looking for a challenge.

Certifications and/or Licences

Preferred: CPC Qualified, LGV Licence and ADR Licence would be an advantage.

Certifications and/or Licenses:

Benefits:

Stericycle offers you:

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares, our employee support fund

Stericycle University – Our online library of self-development & learning

Annual performance related pay review.

Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Flu voucher

Eye Test voucher

And more…

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

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Created on 22/06/2025 by TN United Kingdom