ADHD Service Coordinator (x2 Vacancies)

NHS; Warrington; On-site; GBP 26,000; Full time

Job summary

A leading healthcare organization is seeking two administrative support candidates for the ADHD team. The role involves managing patient data, coordinating appointments, and ensuring service efficiency in a busy environment. Ideal candidates will possess strong IT skills and relevant experience in an administrative position within healthcare, demonstrating a proactive approach to their work.

Benefits

NHS Pension

Qualifications

• Able to manage patient demographic information accurately.
• Experience in a health or social services administrative role.
• Proficient in communication and maintaining confidentiality.

Responsibilities

• Manage and record patient data and appointments.
• Handle incoming calls and correspondence professionally.
• Prioritise tasks effectively to meet deadlines.

Skills

IT skills

Communication

Data entry

Ability to prioritise work

Experience with TPP SystmOne

Advanced keyboard skills

Education

Maths and English GCSEs grade C or above

Job description

We are looking for 2 candidates to provide an effectiveand efficient administrative and clerical service to the Quay Healthcare Adult Right to Choose (R2C) ADHD Team. They will be expected to work flexibly within the ADHD servicesadministrative team and contribute to and (in time) lead on the smoothfunctioning of the systems underpinning service delivery.

The postholder will berequired to work in a busy and demanding environment and should be able to workwithout direct supervision and exercise initiative. An ability to multi-task isessential.

The postholder needs tobe experienced with TPP SystmOne.

Main duties of the job

The post-holder must playa proactive role receiving, managing, and recording patient demographic andtreatment data. The post-holder must undertake effective forward planning, toensure that the administrative needs of the service are met and must carry outa range of effective administration processes to support the delivery of highquality patient care.

Arrange, book andmanage patient follow-up appointments

Analyse patientpathways vs outcomes and escalate to relevant clinical / non-clinicalstaff

Ensure all patientinformation is complete and up to date on the clinical system, proactivelyasking patients for information where this is missing or incorrect

Identify,investigate and correct system discrepancies ensuring GP and personalcontact details are accurate and up to date

Follow theappropriate processes for prescription requests, expedite requests, andclinical letters received into the service

Use your written, verbal communication and interpersonal skills to interact withpatients, their carers, relatives, visitors and staff

Be a calm,supportive, flexible and adaptable member of the team

Deal with allenquiries in a professional , respectful and co-operative manner

Redirect queries tothe appropriate person, using existing and available information and yourown initiative

Providenon-clinical advice and guidance in line with service policy, with thesupport of managerial and clinical staff

About us

Quay Primary Healthcare CIC are a primary care supportorganisation for four of the GP PCNs within Warrington. Our mission is to deliver better clinicaloutcomes and accessible treatment for the people of Warrington.

The power of working together across our Group enableshealth services to be delivered by experts in the right areas at the right timein Warrington. We are passionate about promoting the skills and dedication ofour healthcare professionals who serve in our region and beyond.

We provide a large number of ARRs staff to the GPPractices, including paramedics, FCPs, clinical pharmacists and pharmacytechnicians. We have a strong workingrelationship with the Clinical Directors and PCN Management team to supporttheir needs. We are committed totraining and development of our staff on a personal professional andorganisational level.

We are also provide a growing and progressive Adult ADHDService based entirely within primary care. We are a remote service who servesthe Warrington population and recently Cheshire & Merseyside and Hereford& Worcester patients via Right to Choose options.

Job responsibilities

To provide comprehensive, professional, andconfidential administrative support in the delivery of the Adult R2C ADHDservice.

Take the lead in being responsible for, andprocess, incoming calls and referrals to the Adult R2C ADHD team.

To action and manage all related correspondencereceived into the office, managing emails appropriately.

To take and promptly pass on accurate notes andinformation, exercising independent judgement and discretion when handling,monitoring and filtering information within data protection, customer care andconfidentiality guidelines.

To co-ordinate and oversee bookings on clinicalsystems reporting any problems as appropriate.

To prioritise duties, ensuring that alldeadlines are met.

To deal with a range of queries from patients,General Practice and other agencies in a polite and helpful manner, seekingadvice and guidance from the Service Manager and wider team as and whenrequired.

To type correspondence including letters andreports when required.

To maintain office filing systems and ensureinformation is accessible to relevant staff, ensuring confidentiality at alltimes.

To have excellent verbal, written andcommunication skills.

To have the ability to remain calm andempathetic in sometimes difficult and stressful situations.

Complete statutory training/updating andmandatory training as defined by Quay Healthcare CIC.

Complete additional skills-specific trainingwhen required.

Participate in an annual individual performancereview, maintaining a record of own personal and professional development.

Take responsibility for your own development,learning and performance, and identify gaps in knowledge and skills.

Participate in clinical supervision as perindividual requirement.

Education, Training and Development

Identify personal development needs that ensureacquisition of knowledge, skills and competency to undertake theresponsibilities assigned.

Person Specification

Skills and Aptitude

• Excellent IT skills including word processing and data entry experience
• Ability to prioritise work and deliver to deadlines
• Ability to work without the need for direct supervision
• Excellent communication skills including excellent telephone manner
• Knowledge of clinical systems (specifically TPP SystmOne)
• Advanced keyboard skills

Personal Qualities and Attributes

• Demonstrable commitment to professional and personal development
• Promotes diversity and equality and leads by example
• Demonstrate ability to motivate self to achieve goals
• Professional, approachable and respectful attitude to others

Qualifications

• Maths and English GCSEs grade C or above, or equivalent qualification

Experience

• Experience of working in an office environment.
• Experience of working as part of an administrative team.
• Experience of providing admin support within a health or social services setting.
• Experience of working in a multidisciplinary health team

Other

• Flexible and adaptable approach to work
• Clean, current drivers licence and a car owner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,674 a yearplus NHS Pension (not AfC)