Service Coordinator

Bennett and Game Recruitment LTD; Essex; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

22 days holiday + BH

Job summary

Bennett and Game Recruitment LTD in Essex are seeking a Service Coordinator to join their office-based team in Billericay. You will schedule PPM visits, handle inbound client inquiries, raise and schedule jobs, and coordinate engineers and subcontractors to attend works.

The role requires experience in HVAC and FM, strong CAFM and MS Office skills, and solid administration responsibilities. Working hours are 08:00-17:00, with 22 days holiday plus bank holidays and a pension in place.

Qualifications

• Experience in HVAC and FM industry
• Office-based in Billericay
• Previous role as Service Coordinator/Helpdesk or similar
• Proficient in handling inbound calls for customer queries and service requests
• Administration duties including filing, preparing documents and updating records

Responsibilities

• Schedule London and Home Counties PPM visits for the Engineering division
• Answer inbound calls from clients
• Raise and schedule jobs
• Arrange engineers and Subcontractors to attend works
• Raising purchase orders
• Process quotations
• Managing material orders

Skills

Inbound calls handling

Customer service

Administration

Office teamwork

Scheduling

Tools

CAFM systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Position: Service Coordinator

Location: Billericay - Office-based

Salary: £30-35k DOE

Our client is a family-built M&E Contractor in Essex with over 60 years of success and continued growth. Due to recent success, they're seeking a Service Coordinator to be based in their Billericay office.

Key Responsibilities

• Schedule London and Home Counties PPM visits for the Engineering division
• Answer inbound calls from clients
• Raise and schedule jobs
• Arrange engineers and Subcontractors to attend works
• Raising purchase orders
• Process quotations
• Managing material orders

Service Coordinator Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Billericay
• Previous role held as Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
• Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

Service Coordinator Salary & Benefits

• Basic Salary of £30,000-£35,000 DOE
• 08:00-17:00 Monday to Friday - Office based in Billericay
• 22 days' holiday + Bank Holidays - increasing with service
• Pension