Service Coordinator

Juice Recruitment; Gloucester; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Juice Recruitment are supporting a Gloucester-based client in their search for a Service Coordinator on a full-time permanent basis. The role suits someone with 6-12 months of office experience and offers hybrid working after 3 months. The team emphasises customer service excellence and efficient coordination of visits.

Hours are Monday to Friday, 8am–5pm, with immediate start dates. Salary £26,000 per annum.

Qualifications

• Customer service experience is essential.
• Strong verbal and written communication skills.
• Able to work to deadlines and independently at times.

Responsibilities

• Handle client communications and ensure high standard of service.
• Log client interactions and service requests in in-house systems.
• Coordinate and plan service visits while meeting SLAs.
• Facilitate communication between clients, technicians and managers.
• Contribute to team KPIs through consistent work.
• Handle additional customer service and administrative duties as needed.

Skills

Customer service

Communication

Deadline awareness

Tools

Office 365

Job description

Juice Recruitment are delighted to be supporting our fantastic client based in Gloucester with their search for a Service Coordinator on a full time permanent basis.

This is an excellent opportunity if you have 6-12 months office experience and looking to venture into a new challenge!

DAY TO DAY:

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house IT
  systems.
• Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between clients, technicians, and
  managers.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed

WE WOULD LOVE TO SEE:

• Previous customer service experience
• Excellent verbal and written communication skills
• Able to work to deadlines and independentlyat times
• Proficiency in Office 365 and the ability to quickly learn new IT systems.

Hours are Monday - Friday 8am - 5pm with hybrid working available after 3 months! Paying £26,000 per annum with immediate start dates available!

INDO