Customer Service Executive

Juice Recruitment; Gloucester; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

Juice Recruitment is seeking a Service Coordinator to join a busy team and support customer accounts. You will manage inquiries, update CRM records and assist with contract processing, ensuring accuracy and timely responses.

The role involves coordinating across sales support and admin tasks, maintaining data integrity and a proactive approach in a fast-paced environment.

Qualifikationen

• Experience in customer service and admin.
• Excellent written and verbal communication.
• Strong organisational and administrative abilities.
• Confidence using CRM systems or sales platforms.
• Attention to detail and accuracy.

Aufgaben

• Handle inbound enquiries and sales opportunities.
• Address customer queries and provide clear guidance.
• Follow up allocated opportunities to support conversion and timely closure.
• Set up new customers on internal systems with correct information.
• Maintain accurate records across CRM platforms.
• Collaborate across sales support, contract processing and admin tasks as priorities shift.
• Communicate professionally with customers and stakeholders.
• Ensure activities comply with GDPR, data protection and internal policies.

Kenntnisse

Customer service

Administrative skills

Attention to detail

Communication

Time management

Tools

CRM systems

Sales platforms

Jobbeschreibung

Juice Recruitment is delighted to be supporting a successful and growing organisation in their search for a Service Coordinator to join its busy team.

This is a varied, task-driven position supporting the processing and service of customer accounts. You will work collaboratively across the team, taking ownership of allocated tasks and helping to ensure work is completed accurately, efficiently and within agreed service levels.

DAY TO DAY:

• Supporting the progression of inbound enquiries and sales opportunities
• Dealing with customer queries and advising accordingly
• Following up allocated opportunities to support conversion and timely closure
• Setting up new customers on internal systems, ensuring all required information is recorded correctly
• Maintaining accurate records across the CRM platforms
• Working flexibly across sales support, contract processing and administration tasks according to business priorities
• Taking ownership of shared tasks to support workflow continuity and SLA achievement
• Communicating professionally with customers, colleagues and other stakeholders
• Ensuring all activity complies with GDPR, data protection, pricing policies and internal procedures

WE WOULD LOVE TO SEE:

• Previous experience within customer service and admin
• Excellent written and verbal communication skills
• Strong organisational and administrative abilities
• Confidence using CRM systems, sales platforms or similar databases
• Excellent attention to detail and a commitment to accuracy
• The ability to manage a varied workload and work effectively under pressure
• A proactive, self-motivated and task-focused approach
• The ability to work collaboratively within a fast-paced team
• A customer-focused attitude with high professional standards

This is a fantastic opportunity for an organised and detail-oriented individual looking to join a supportive team within a fast-paced and successful business.

INDO