Service Coordinator

Veolia Environmental Services (Uk) Plc; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Financial wellbeing support

Discounts on retailers

Health resources & wellbeing

Volunteer day

Training & development

Job summary

Veolia Environmental Services (Uk) Plc in Exeter is seeking a site-based role focused on coordinating with customers and drivers, providing status updates and handling on-route issues. You will debrief frontline staff and escalate actions as needed, while promoting safe working practices on site.

This role requires strong communication, the ability to manage a busy workload at pace, and familiarity with transport regulations and quality management systems.

Responsibilities

• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system e.g. ISO
• Managing transport compliance.

Job description

• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance), We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
  Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance.
• Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential