Service Coordinator

Veolia; Cardiff; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme access

Stream – financial well-being support

Discounts with retailers

Health and wellbeing resources

Annual volunteer day

Ongoing training and development

Job summary

Veolia in Cardiff is seeking a Transport Service Coordinator to oversee daily service delivery, allocate routes and maintain communication with drivers and customers. The role ensures compliance with transport rules while supporting a safe, efficient operation.

The position emphasizes strong IT skills, organization, and proactive issue resolution. It offers 40-hour weeks, a company bonus scheme, and a pathway for development within Veolia's UK transport network.

Qualifications

• Understanding of transport compliance and WTD is essential.
• Strong communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and work at pace within a quality framework.
• Good IT skills and adaptability to Google operating systems.

Responsibilities

• Day-to-day management of service delivery and dynamic allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and driver liaison.
• Complete debriefs with frontline staff and report actions or updates.
• Engage face-to-face with drivers to resolve route issues.
• Report safety concerns or container damage and stop the job if unsafe.
• Ensure Veolia on-site compliance with WTD, operator license and transport rules.

Skills

Transport compliance

WTD

Communication

Workload management

IT skills

Google OS

Tools

Google OS

Job description

Transport Service Coordinator

Salary: £29,705.20 per annum, plus 15% annual employee bonus scheme, 3% annual salary review & Veolia benefits

Hours: Monday to Friday, 40 hours per week

Location: Cardiff, CF15 7QT

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for;

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable:

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.