Service Coordinator

veoliauki; Exeter; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Stream - financial well-being support:

Discounts on groceries & retailers

Health & wellbeing resources

Volunteer day

Training and development opportunities

Job summary

Veolia UK is seeking a Transport Service Coordinator in Exeter. You will oversee day-to-day service delivery, allocate work to vehicles and routes, and maintain clear communication with customers, drivers and stakeholders to ensure on-time performance and safety compliance.

The role requires understanding of transport compliance (WTD), strong IT skills, and the ability to manage a busy workload in a fast-paced environment. A supportive team and Veolia benefits are provided.

Qualifications

• Must understand transport compliance and WTD.
• Excellent communication with drivers, customers and stakeholders.
• Ability to organise a busy workload and work at pace.
• Comfort with IT systems and Google Workspace tools.

Responsibilities

• Day-to-day management of service delivery, including dynamic allocation of work to vehicles/routes.
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers.
• Completing debriefs with frontline staff and reporting actions or updates as required.
• Face-to-face engagement with drivers, supporting route issues and safety concerns.

Skills

Transport compliance (WTD)

Communication

Workload management

IT skills / Google Workspace

Tools

Google Workspace

Job description

Transport Service Coordinator

Salary: £31,000 per annum plus Veolia benefits

Hours: Monday to Friday, 40 hours per week

Location: Exeter, EX2 8RF

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we’re looking for;

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance.
• Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable:

• Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.