Service Coordinator

Veolia Group; East Midlands; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Free physiotherapy service

Discounts on groceries & retailers

Health & wellbeing resources

Training & development

Employee financial well-being support

Job summary

Veolia in Derby is seeking a Transport Supervisor to keep Quality, Health, Safety and Environment as the top priority in our transport operations. You will manage daily service delivery, plan routes, and stay in close contact with drivers throughout the day.

You will support the Service Manager with people management, deliver toolbox talks, investigate incidents, ensure compliance, and help drive depot KPI delivery.

Qualifications

• Understanding transport compliance and working knowledge of WTD.
• Strong communication with drivers, frontline staff and customers.
• Ability to organise a busy workload and operate at pace.
• Experience with quality management systems (e.g., ISO).
• Experience in managing transport compliance.
• Proficient IT skills, comfortable with Google operating systems.

Responsibilities

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation.
• Manage the service delivery on a daily basis, including dynamic planning of work to vehicles/routes.
• Maintain contact with drivers and communicate with customers; debrief.
• Ensure service excellence including delivery, recovery and communication of non-service lifts.
• Assist Service Manager to identify routing efficiencies and capacity.
• Deliver toolbox talks and conduct investigations as directed.
• Adhere to Operator Licence obligations and manage depot drivers.
• Work with Service Manager to deliver depot KPI's.

Skills

Transport compliance

Communication

Workload planning

Quality management (ISO)

Transport compliance management

IT skills (Google OS)

Job description

Ready to find the right role for you?

Salary: £28,500 per annum plus Bonus and Veolia benefits

Hours: 40 hours per week, Monday to Friday 8:00 AM - 5:00 PM

Location: Derby, DE24 8PX

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees.
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs
• Ensure that Service excellence is delivered, this includes:
  • Delivery of service.
  • Recovery (next working day) and communication of non-service/missed lifts within company parameters
  • Assist the Service Manager to identify routing efficiencies and capacity
  • Effective container stock level control and customer and driver communication
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies
• Deliver Toolbox Talks to drivers and operatives
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
• Adhere to and comply with all aspects of Operator Licence obligations
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements
• Work closely with the Service Manage to deliver depot KPI’s
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company’s agreed timescales and quality feedback is provided to originators

What we’re looking for

• Essential:
  • Able to demonstrate an understanding of transport compliance and WTD
  • Good communication skills communicating with people of all levels including drivers, frontline employees and customers
  • Ability to organise a busy workload and operate at a fast pace
  • Working with a quality management system e.g. ISO
  • Managing transport compliance.
  • Experienced IT Skills, and the ability to adapt to Google operating systems
• Desirable:
  • Previous experience operating within a similar industry; waste/transport/logistics

What next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.