Service Coordinator

Veolia Group; Norwich; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy

Discounts on groceries and retailers

Health, mental and financial wellbeing

Training and development opportunities

Stream - employee financial well-being

Job summary

Veolia is hiring a Transport Operations Supervisor in Norwich to ensure safety first while coordinating daily service delivery. You will manage routing, communicate with drivers and customers, and support depot KPIs in a fast-paced environment.

The role offers 40 hours per week, a salary of £28,500 per annum plus bonus and Veolia benefits, plus 25 days’ leave and a range of health and wellbeing initiatives.

Qualifications

• Understand transport compliance and WTD.
• Clear communication with drivers and customers.
• Able to manage busy workload at fast pace.
• Experience with quality management systems (ISO) is a plus.
• Familiar with Google OS and strong IT skills.

Responsibilities

• Oversee transport operations to ensure safety remains priority.
• Coordinate daily service delivery and dynamic routing.
• Maintain contact with drivers and communicate with customers.
• Support depot KPI delivery and performance management.
• Log safety concerns and drive corrective actions in Ecoonline.

Skills

Transport compliance

Communication skills

Organisational skills

ISO knowledge

IT skills

Tools

Google Workspace

IT proficiency

Job description

Salary: £28,500 per annum plus Bonus and Veolia benefits

Hours: 40 hours per week, Monday to Friday 8:30 AM- 5:00 PM

Location: Norwich, NR5 0TL

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing

• Ensure Quality, Health, Safety and Environment remains the number one priority within the transport operation, providing a safe workplace for employees
• Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs
• Ensure that Service excellence is delivered, this includes:
• Delivery of service.
• Recovery (next working day) and communication of non-service/missed lifts within company parameters
• Assist the Service Manager to identify routing efficiencies and capacity.
• Effective container stock level control and customer and driver communication
• Assist the Service Manager to ensure People management processes and procedures are adhered to in line with company policies.
• Deliver Toolbox Talks to drivers and operatives
• Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
• Adhere to and comply with all aspects of Operator Licence obligations
• Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements
• Work closely with the Service Manage to deliver depot KPI's
• Ensure that all safety concerns and near misses are logged on Ecoonline and closed off within the company's agreed timescales and quality feedback is provided to originators

What we're looking for

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system e.g. ISO
• Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable: Previous experience operating within a similar industry; waste/transport/logistics

Company culture and values

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

About Veolia

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.