Service Coordinator

Veolia Group; Exeter; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 25 days

Financial well-being support

Discounts on retailers

Health resources and wellbeing

Job summary

Veolia is seeking a Transport Service Coordinator in Exeter to manage day-to-day service delivery, allocate work to routes, and liaise with drivers and customers. The role requires strong transport compliance knowledge, clear communication, and the ability to manage a busy workload while ensuring safety and regulatory adherence.

Based in Exeter, the position offers a salary of £31,000 per year along with Veolia benefits and a 40-hour week from Monday to Friday.

Qualifications

• Knowledge of transport compliance and Working Time Directive (WTD) is essential.
• Excellent communication with drivers, customers, and stakeholders.
• Ability to prioritise a busy workload and work at pace.
• Experience using quality management systems (ISO) and similar controls.

Responsibilities

• Day-to-day management of service delivery and allocation of work to vehicles/routes.
• Communicate status updates with customers and drivers; maintain driver contact.
• Conduct debriefs with frontline staff and report actions or updates.
• Support drivers on-route to address issues and safety concerns.
• Report safety issues or vehicle/container damage and pause work when unsafe.
• Ensure on-site legal compliance (WTD, operator licence, transport rules).

Skills

Transport compliance knowledge

Clear communication

Organisational skills

IT skills (Google/Office)

Tools

Google Workspace

MS Office

Job description

Ready to find the right role for you?

Transport Service Coordinator

Salary: £31,000 per annum plus Veolia benefits

Hours: Monday to Friday, 40 hours per week

Location: Exeter, EX2 8RF

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance)

What we’re looking for

• Essential: Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system e.g. ISO Managing transport compliance.
• Experienced IT Skills, and the ability to adapt to Google operating systems
• Desirable: Previous experience operating within a similar industry; waste/transport/logistics

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.