Service Coordinator

KBM Resourcing; Dundee; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

KBM Resourcing is seeking a Service Coordinator in Dundee for a hybrid role, responsible for coordinating the delivery team and ensuring on-time delivery of product contracts. You will work with customers, internal teams, and external partners to plan, schedule, dispatch, and invoice in line with contract requirements.

You will support the Operations Manager, provide day-to-day direction to the Contract Delivery team, and manage escalation for direct reports while maintaining professional

Qualifications

• At least 2 years' experience in a commercial project delivery environment.
• Experience of engaging with customers in a pressured environment.
• Computer literate and experience with MS Office, Excel.

Responsibilities

• Support the Operations Manager in the successful, on-time delivery of product contracts.
• Support Contract Delivery team, providing day-to-day oversight and direction.
• Provide first-line guidance, support, and escalation management for direct reports.
• Deliver a consistently professional service to all customers, both internal and external.
• Support forecasting activities and contract scheduling for product orders.
• Work collaboratively with customers and internal teams to ensure contractual and business objectives are met.
• Control and submit all contractual documentation in line with company and customer requirements.
• Coordinate contracts and orders in accordance with contractual obligations.
• Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle.
• Attend and contribute to production, handover, customer kick-off, and customer update meetings as required.
• Manage and maintain control of customer delivery dates and the forward order book within EFACS.
• Control dispatch and invoicing activities to ensure accuracy and timeliness.
• Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation.

Skills

Commercial project delivery experience

Customer engagement under pressure

Tools

MS Office

Excel

Job description

Service Coordinator- Dundee (Hybrid)

The Role

You will be responsible for coordinating the delivery team, providing clear direction, day-to-day support, and first-line guidance. Working closely with customers, internal departments, and external partners, you will ensure that product orders are planned, scheduled, dispatched, and invoiced in line with contractual requirements.

Responsibilities

• Support the Operations Manager in the successful, on-time delivery of product contracts.
• Support Contract Delivery team, providing day-to-day oversight and direction.
• Provide first-line guidance, support, and escalation management for direct reports.
• Deliver a consistently professional service to all customers, both internal and external.
• Support forecasting activities and contract scheduling for product orders.
• Work collaboratively with customers and internal teams to ensure contractual and business objectives are met.
• Control and submit all contractual documentation in line with company and customer requirements.
• Coordinate contracts and orders in accordance with contractual obligations.
• Communicate effectively with customers and internal departments to ensure clarity and alignment throughout the contract lifecycle.
• Attend and contribute to production, handover, customer kick-off, and customer update meetings as required.
• Manage and maintain control of customer delivery dates and the forward order book within EFACS.
• Control dispatch and invoicing activities to ensure accuracy and timeliness.
• Support the delivery of export contracts, including liaison with freight forwarders and the preparation of export documentation.

Requirements

• At least 2 years' experience in a commercial project delivery environment.
• Experience of engaging with customers in a pressured environment.
• Computer literate and experience with MS Office, Excel.

Permanent & Full-time

Salary- circa £30K

Hybrid