Sales Support Coordinator

Kinetic Office Recruitment; City of Edinburgh; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

Kinetic Office Recruitment is seeking a Sales Support Coordinator for our Edinburgh client. Hybrid working available after probation, 35-hour week, Mon-Fri 9-5. Salary £25,000 - £32,500 plus annual profit share bonus.

You will provide administrative support to regional teams in managing customer and supplier orders, building strong relationships, and coordinating deliveries to keep the order book up to date.

Qualifications

• Experience in a sales support/order processing role.
• Understanding of sales and purchase processes.
• Strong admin and organisational skills.
• Excellent telephone handling and written communication.
• Numeracy and attention to detail.
• Proficient with CRM systems and Microsoft Office.

Responsibilities

• Respond to customer sales enquiries via phone/email.
• Provide pricing, product availability, order updates and samples.
• Process customer and supplier purchase orders.
• Coordinate delivery of materials.
• Manage open orders and deliveries.
• Liaise with suppliers and logistics partners.
• Attend customer and supplier visits as needed.
• Handle invoice queries and credit requests.
• Support other sales support coordinators.
• Maintain customer and supplier database.
• Coordinate hospitality, travel, and accommodation for regional events.

Skills

Sales support

Customer service

Communication

Numeracy

Time management

Attention to detail

Team player

Tools

CRM systems

Microsoft Office

Job description

Sales Support Coordinator

Edinburgh – hybrid working available after probation

£25,000 - £32,500 (plus annual profit share bonus)

Mon - Fri, 9am - 5pm

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Support Coordinator to join their team providing administrative support to the regional teams in the management of customer and supplier orders. Working closely with suppliers & customers to build strong working relationships.

Duties for the Sales Support Coordinator will involve:

• Responding to incoming customer sales enquiries and general enquiries - via telephone / email
• Providing pricing, product availability, order updates and samples as requested.
• Process customer and supplier purchase orders
• Coordinate delivery of materials
• To manage the open orders / deliveries
• To liaise with supplier and logistics partners
• Reporting to the sales team / business
• To attend on an ad-hoc basis customer and supplier visits
• Handle invoice queries and credit requests
• To provide back up and support to other sales support coordinators
• Working with key contacts at main suppliers to ensure order book is up to date
• Coordinating hospitality, travel and accommodation requirements for regional events and functions
• Front of house cover for internal and external office meetings
• Update and maintain the customer and supplier database
• Any other duty deemed necessary by the management team to assist in

Essential Experience for the Sales Support Coordinator - this must be clearly demonstrated on your CV

• Previous relevant experience in a similar sales support role i.e order processing, logistics, sales admin, sales support etc
• Knowledge and understanding of the sales and purchase process
• Good administration, organisation, and time management skills
• Well-developed telephone call handling skills
• Excellent communication and writing skills
• Excellent numeracy skills
• Ability to work accurately and quickly with attention to detail
• Ability to work under pressure and make correct decisions
• Excellent computer skills – Microsoft Office and CRM systems
• Managing resources effectively
• Team player, excellent interpersonal skills, and the ability to work well with others
• Must reside within a commutable distance from the office

Further Details:

• 35 hour working week, Monday - Friday 9-5
• 25 days holiday plus Bank Holidays with option to purchase further holidays and holidays increasing over time
• Annual company bonus scheme