Service Coordinator

Luton Bennett; Devon and Torbay; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days holiday

Life assurance

Discount benefits

Laptop

Job summary

Luton Bennett is recruiting a Service Coordinator in Exeter for a hybrid role (3 days in office, 2 days at home). The role offers a £31,000 base salary plus a 10% annual bonus and a £35,000 OTE, with a 6% employer pension and 4% employee pension.

Holiday entitlement is 25 days plus bank holidays, life assurance, discount benefits, and a laptop. Working hours are 8:00 to 16:30 from Monday to Thursday, and 16:00 on Friday.

Qualifications

• Experience in a coordinating, scheduling, controller role.
• Strong IT skills.
• Excellent customer service skills.

Responsibilities

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

Skills

Coordination

Customer service

IT skills

Job description

Service Coordinator (Scheduler/Controller)

Exeter

Hybrid Working 3 Days Office & 2 Home Working

£31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop

8am to 4.30pm, Monday to Thursday & Friday 4pm

Service Coordinator role available in a highly successful manufacturer of forklift trucks. The role will suit those looking to join a employee driven company offering comprehensive training and support.

To apply for the Service Coordinator role you need to have experience in a controller/scheduler/coordinating or customer service role. All industries will be considered as training on the company s products and services will be given. The role will suit those looking for a busy role where you can take ownership of the role.

Part of a small team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You ll work closely with service engineers, quotation controllers, supervisors and service managers.

This is a great opportunity to be part of a reputable and secure business in a people focussed culture.

The Service Coordinator Role in Brief:

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person Required:

• Experience in a coordinating, scheduling, controller role
• IT skills
• Excellent customer service skills