Service Coordinator

Luton Bennett; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Life Assurance

Discount Benefits Scheme

Laptop

25 Days Holiday

Bank Holidays

Employer Pension

Hybrid working

Job summary

Luton Bennett is recruiting for a Service Coordinator (Scheduler/Controller) in Exeter. The role offers hybrid working with 3 days in the office and 2 days at home, supporting a leading forklift truck manufacturer.

You will coordinate engineers for breakdowns and planned service work, maintain accurate data, arrange and plan tasks, and communicate with customers by phone and email while collaborating with service managers to deliver timely schedules.

Qualifications

• Experience in a coordinating, scheduling, or controller role.
• IT skills
• Excellent customer service skills

Responsibilities

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

Skills

IT skills

Customer service

Scheduling coordination

Job description

Service Coordinator (Scheduler/Controller)

Exeter

Hybrid Working - 3 Days Office & 2 Home Working

£31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop

8am to 4.30pm, Monday to Thursday & Friday 4pm

Service Coordinator role available in a highly successful manufacturer of forklift trucks. The role will suit those looking to join a employee driven company offering comprehensive training and support.

Part of a small team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You’ll work closely with service engineers, quotation controllers, supervisors and service managers.

This is a great opportunity to be part of a reputable and secure business in a people focussed culture.

The Service Coordinator Role in Brief:

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person Required:

• Experience in a coordinating, scheduling, controller role
• IT skills
• Excellent customer service skills