Service Coordinator

Luton Bennett; Clyst St Mary; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

25 days holiday

Bank holidays

Life Assurance

Discount Benefits Scheme

Laptop

Job summary

Luton Bennett is seeking a Service Coordinator (Scheduler/Controller) in Exeter with hybrid working (3 days in the office, 2 from home). The position offers £31,000 base plus a 10% annual bonus (£35,000 OTE), a 6% employer pension (4% employee), 25 days holiday, life assurance, discount benefits, and a laptop.

You will coordinate service engineers for breakdowns and planned service work, maintain data, plan tasks, and communicate with customers via phone and email.

Qualifications

• Experience in a coordinating, scheduling, controller role.
• IT skills.
• Excellent customer service skills.

Responsibilities

• Liaise and organise service engineers with breakdowns and planned service work.
• Maintain accurate data and documentation.
• Arrange and plan any work required to meet customer needs.
• Provide effective communication to customers via phone and email.
• Liaise with Service Managers to produce service schedules communicating with engineers and customers.

Skills

Coordinating

Scheduling

Customer service

IT skills

Job description

Service Coordinator (Scheduler/Controller)

Exeter

Hybrid Working - 3 Days Office & 2 Home Working

£31,000 + 10% Annual Bonus (£35,000 OTE) + 6% Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Discount Benefits Scheme + Laptop

8am to 4.30pm, Monday to Thursday & Friday 4pm

Service Coordinator role available in a highly successful manufacturer of forklift trucks. The role will suit those looking to join a employee driven company offering comprehensive training and support.

Part of a small team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You'll work closely with service engineers, quotation controllers, supervisors and service managers.

This is a great opportunity to be part of a reputable and secure business in a people focussed culture.

The Service Coordinator Role in Brief

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person Required

• Experience in a coordinating, scheduling, controller role
• IT skills
• Excellent customer service skills