Service Coordinator

British Red Cross; Bexhill-on-Sea; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Remote and hybrid working

Flexitime

Compressed hours

Job sharing

Job summary

British Red Cross in East Sussex is seeking a Service Coordinator to lead a team of staff and volunteers, coordinating hospital referrals and delivering safe, compassionate discharge services.

This is a 6-month fixed-term contract for 17.5 hours per week, with a pro rata salary of £25,541 to £27,200 per annum and flexible remote/hybrid working options to support work-life balance.

Qualifications

• Experience managing or supervising people.
• Strong communication with health and social care professionals.
• Confident using IT systems and maintaining service records.
• Flexible, able to work evenings, be on-call, and respond to emergencies.

Responsibilities

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

Skills

People management

Team leadership

Communication skills

IT systems experience

Flexibility (evenings/on-call)

Job description

Service Coordinator - Assisted Discharge

Location: East Sussex

Salary: £25,541 to £27,200 per annum, pro rata

Hours: 17.5 per week

Contract: 6 Months Fixed Term Contract

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.

Unfortunately we are unable to offer sponsorship for this role.

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Closing date: Sunday 27th September 2026 at 23:59.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders