Service Co-ordinator

Confidential; Crawley; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

22 days leave

EAP

Training opportunities

Supportive environment

Progression opportunities

Job summary

Confidential in Crawley is seeking a Service Co-ordinator to join a busy office-based team. You will process customer orders and enquiries, prepare quotations and raise invoices, manage emails and calls, and keep internal records up to date. You will support the wider team with admin tasks and spot opportunities to meet customer needs.

The role is permanent, full time, and office-based in Crawley. Previous customer service or administration experience is required, with full training provided and

Qualifications

• Experience in customer service or administration is required.
• Proficient with IT systems and able to manage a busy workload to deadlines.
• Strong communication and organisational skills are essential.

Responsibilities

• Processing customer orders and enquiries.
• Preparing quotations and raising invoices.
• Managing emails and incoming calls.
• Updating internal systems and records and maintaining accuracy.
• Supporting the wider team with general administration.
• Identifying opportunities to support customer requirements.
• Providing cover across other areas as needed.
• Ad hoc administrative duties.

Skills

Customer service

Administration

Organisation

Attention to detail

Job description

Service Co-ordinator
26,000 - 28000
Crawley - Office based
Permanent - Full time

Do you enjoy working in a busy customer service and administration role?

Do you have excellent communication skills and a good eye for detail?

This could be the role for you!

This varied role will see you providing day-to-day administrative and customer service support to a busy team, with responsibilities including:

• Processing customer orders and enquiries
• Preparing quotations
• Raising invoices
• Managing emails and incoming calls
• Updating internal systems and records
• Maintaining accurate information
• Supporting the wider team with general administration
• Identifying opportunities to support customer requirements
• Providing cover and assistance to other areas of the business when required
• Ad hoc administrative duties

Your strong communication skills, excellent organisation and attention to detail will enable you to excel in this role.

We're looking for someone who is confident dealing with customers, comfortable using IT systems and able to manage a busy workload while working to deadlines.

Previous customer service or administration experience is required. Full training will be provided, so this is a great opportunity to join a supportive business and develop your skills further.

Benefits include:

• 22 days annual leave, increasing to 25 days after 2 years, plus bank holidays
• Employee Assistance Programme
• Training and development opportunities
• Supportive working environment
• Opportunities for progression

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.