Service Charge Analyst

Vox Network Consultants; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in housing solutions is seeking a Service Charge Analyst to enhance service charge processes and ensure compliance with legal requirements. As part of the role, you will directly engage with residents to handle queries and improve communication, driving continuous improvements in service charge management. This position offers a hybrid work arrangement and is ideal for a detail-oriented professional with experience in housing associations or councils.

Qualifications

• Experience in service charge analysis with housing association or council.
• Strong knowledge of relevant legislation and best practices.
• Highly organized and financially adept.

Responsibilities

• Prepare and issue service charge estimates ensuring compliance.
• Handle complex queries and disputes with residents.
• Attend tribunal hearings when necessary.

Skills

Analytical Skills

Customer Focus

Numerical Skills

Communication Skills

Job description

Service Charge Analyst Location:South London or Kent (Hybrid: 3 office days — Tues/Wed/Thurs, 2 remote — Mon/Fri)
Reporting to: Service Charge Manager
The Role You’ll be responsible for delivering accurate service charge calculations and providing expert support to service charge payers. Working with teams across Southern Housing, you’ll help improve our service charge processes and ensure a positive experience for residents.

Key Responsibilities

• Prepare and issue estimated and actual service charges, ensuring compliance with legal and contractual requirements.
• Handle complex queries, disputes, and complaints, working directly with residents and internal teams.
• Provide service charge data for First Tier Tribunal cases and attend hearings as needed.
• Support continuous improvement of service charge processes and resident communications.
• Share knowledge and collaborate to strengthen the team.

About You

• Experience in service charge analysis and strong knowledge of legislation and best practice.
• Highly organised, with excellent numerical, financial, and communication skills.
• Customer-focused, with experience working with external partners and communities.
• Must have experience working as a Service Charge Analyst for a housing association or council

Closing date:01 Jul 2025