Service Charge Analyst

Colbern Limited; Sittingbourne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Colbern Limited is seeking an experienced Service Charge Analyst – HR to enhance service charge delivery within a collaborative environment. The role involves managing service charge calculations, delivering customer-centric service, and fostering improvements based on feedback. The ideal candidate will possess strong analytical skills, meticulous organization, and outstanding communication abilities, supporting both residential and commercial sectors.

Qualifications

• Experienced in service charge analysis with understanding of management and legislation.
• Strong organisational skills to meet deadlines.
• Excellent written and oral communication abilities.

Responsibilities

• Calculate and issue estimated and actual service charges while ensuring legal compliance.
• Deliver expert customer service and resolve complex queries.
• Prepare service charge information for tribunals.

Skills

Service charge analysis

Organisational skills

Communication skills

Financial skills

Customer service skills

Job description

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Our client is looking for an experienced Service Charge Analyst – HR

Purpose of your role
Reporting to a Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery.

The location

You’ll be based at one of our main offices in either Croydon or Sittingbourne, with the option for working in a hybrid way, 3 days in the office (Tues/Wed/Thurs) and 2 days working from home (Mon & Fri).

Our client is looking for an experienced Service Charge Analyst – HR

Main Area of Responsibility

1. Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
2. Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
3. Preparing service charge information and supporting evidence for First Tier Tribunal and attend if required
4. Identifying and acting on areas for improvement in the calculation of service charges and supplying of information to residents
5. Sharing knowledge and working collaboratively with the team to create greater resilience across service charge setting activities

Skills, knowledge & experience

• Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines
• Experience of working with councillors, the wider community, and other external partners
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Excellent customer service skills

The first part of our recruitment process is to send your CV. Should you be short listed, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.