Service Charge Analyst

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association is seeking a dedicated Service Charge Officer for a fixed-term role in Basingstoke. The position involves managing service charge budgets for over 210,000 customers, ensuring precision in financial calculations and fostering customer trust. Join a community-focused organization that values inclusion and professional development.

Benefits

£450 flex-pot annually

25 Days Holiday + Bank Holidays

Company pension scheme matched up to 12%

Private medical insurance

Wide range of training courses

Qualifications

• Experience in a similar role in housing.
• Strong Excel skills and high attention to detail.
• Excellent organizational skills with ability to prioritize.

Responsibilities

• Manage service charge budgets and reconciliations.
• Calculate service charge budgets and produce compliant statements.
• Resolve customer queries and collaborate with colleagues.

Skills

Excel

Attention to detail

Customer service

Communication

Organizational

Education

Experience in a similar role

Job description

Are you passionate about delivering exceptional customer service and have a keen eye for detail? Sovereign Network Group (SNG) is seeking a dedicated Service Charge Officer to join our team in Basingstoke, on a Fixed Term basis until January 2026. You'll follow our hybrid approach combining home and office working, including Tuesdays in the office

The Role

You'll manage service charge budgets and reconciliations while resolving queries clearly and confidently. It's more than calculations—it's about creating trust and clarity for our 210,000+ customers. Key responsibilities include:

• Calculating accurate service charge budgets for existing homes and shiny new builds.
• Reconciling accounts with precision and applying adjustments.
• Producing clear, compliant service charge statements.
• Tackling customer queries—on the phone or in writing—and resolving them.
• Diving into data to spot trends, fix discrepancies, and make sense of the numbers.
• Keeping records up to date and ensuring everything is audit-ready.
• Collaborating with colleagues across teams to make processes smoother and improve how we do things.
• Sharing your expertise with teammates and helping newer members find their feet.
  
  

About You:You're someone who:

• Strong Excel skills as well as high attention to detail
• Previous experience working within a similar role / housing knowledge
• Excellent organisational skills with the ability to prioritise tasks effectively
• Strong communication skills, capable of explaining complex information clearly
• Customer-focused approach, maintaining composure in challenging situations
• Team player who contributes positively to a collaborative work environment
  
  

Why Join us:At SNG, we're more than just a housing association; we're a community dedicated to making a difference. Here's what we offer:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Private medical insurance, dental insurance & critical illness cover
• Wide range of training courses available to support your career development
  
  

About Us

SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 84,000 homes and invest in communities across the South, West and East of England, including London,

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Have a look at our careers site to learn more about us and our values

Ready to Join Us?If you're ready to bring your skills, energy, and passion to a role where you can really make an impact, we'd love to hear from you