Service Charge Analyst

Gateway Housing Association; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent housing association in East London seeks a dedicated Service Charge Analyst to oversee financial analyses related to service charge costs. The role demands analytical prowess, problem-solving skills, and an ability to manage service charge processes effectively, catering to the dynamic needs of the organization. The ideal candidate will be AAT qualified and possess strong digital skills, particularly in finance systems and Excel.

Benefits

Annual Leave: starting at 28 days plus Bank Holidays

Subsidised Health and Wellbeing Membership

Employee Assistance Programme

Pension: up to 10% employer contribution

Qualifications

• AAT qualified or relevant commensurate experience required.
• Strong digital skills mandatory, particularly in Excel.
• Experience in service charge accounting and analysis necessary.

Responsibilities

• Conduct regular analysis of service charge costs and trends.
• Assist with preparation of annual service charge estimates.
• Monitor and control actual service charge income against forecasts.

Skills

Attention to detail

Analytical skills

Change management

Customer service ethos

Problem solving

Education

AAT qualified or part qualified accountant

Tools

Excel

Finance & housing management systems

Job description

2 days ago Be among the first 25 applicants

Introduction

Introduction

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.

The role

We are looking for a Service Charge Analyst to provide detailed, regular analysis of service charge costs, including variance and trend analysis, and comparison to income receivable. Identify any necessary corrections to ensure that financial records are maintained on an accurate, complete and timely basis.

The post holder will support the preparation, and control of service charges and sinking funds, annual service charge estimates and actuals processes including associated scheme reconciliations.

A strong focus on delivery, change management, problem solving and an ethos of customer service, combined with a strong character and a good sense of humour will be required to succeed in this exciting and rewarding role.

Accountabilities

Your Accountabilities Will Include But Not Limited To

• Support the processing, accounting, monitoring and control of service charge income and costs on a periodic basis and assisting with the preparation of annual budgets and in year reforecasts.
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and assist with the preparation of annual service charge estimates and actuals processes for all tenures
• Support the design and implementation of strategic delivery projects across the organization, particularly relating to service charge specific projects
• Review, monitor and control actual service charge income and costs compared to budget/forecast on a monthly basis and prepare and post adjustments (e.g., accruals, prepayments, corrections), as appropriate
• Assist with preparing estimated and actual service charges statements and reconciling actuals to estimates for all tenures and supporting the review, analysis and production of the final outputs
• Ensuring consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
  
  

Please refer to the attached job profile for more details.

Key Skills, Knowledge And Experience

• AAT qualified or part qualified accountant or suitable alternative commensurate experience
• Strong digital skills including Excel and specialist finance & housing management systems
• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• High levels of attention to detail
• Regulatory framework of UK social housing and policies and legislation affecting service charges and rent setting
• Accounting standards and practices relevant to the UK social housing sector
  
  

Salary And Benefits

Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays
• Competitive salary
• Subsidised Health and Wellbeing Membership
• Simply Health - help towards the costs of dentist, optician, and private medical appointments.
• Employee Assistance Programme - including free legal, financial and counselling advice
• Pension - up to 10% employer contribution
  
  

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Thursday 10 July 2025

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Housing and Community Development

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